Quality Assurance Control

Heidy Flores

**** ****** *** ***. 818-***-****

winnetka ca 91306. **************@*****.***

Objective: Seeking a position in Quality Control management and quality systems where I can be challenged to use the knowledge and experience I have acquired in the many years working in this field as well as having the opportunity to grow and earn new things. SKILLS AND ABILITIES

• Bilingual (English and Spanish)

• Excel, Word, and Outlook knowledge

• Inventory management knowledge

• Experience in quality assurance and quality control including documentation.

• Comfortable with the finished product, components, and raw material inspection.

• Works well in a fast-paced environment.

• Experience in training and mentoring within the QC field. EMPLOYMENT HISTORY

July 2023- Present Associate Coordinator - Quality Systems Resmed Motor Technologies Inc., Chatsworth, CA

•. Responsible for systems management maintenance of the company’s QMS which includes document control systems and nonconformance systems, and development of learning system solutions for internal and external customers via the company’s academy online.

•. In charge of making sure the company’s learning system and QMS meet current and future business requirements.

• Responsible for enabling the learning, quality, and compliance teams to make the best use of integrated technology solutions.

April 2022 - July 2023 QAS - Quality Incoming/Chemical Sampling - QA Incoming Inspector - Voyant Beauty, Chatsworth, CA

Responsible for conducting inspections and tests of simple weighing and measuring devices. Performs mathematical calculations and applies correct factors when necessary.

* Collects required number of samples using aseptic procedures from each lot as per Voyant Beauty specifications and prepares and sends to the QC lab.

* Responsible for documenting test results and line process issues which affect product quality. Verifies existing documentation for accuracy.

* Identify and or prevent quality problems in Assembly at their earliest possible stages of production.

* Read all product Fill and Assembly instructions carefully and participate with production staff assisting in the proper assembly of finished goods ensuring that they meet designated requirements.

* Investigate quality issues to determine root cause(s) and communicate issues to Quality Management as well as providing immediate feedback to production management and personnel.

* Helps to maintain work area and equipment free of chemical and/or microbiological contamination to insure validity of test results and safety of work environment. Maintains supply inventory required for sampling.

* Understand, exercise and enforce basic cGMP and safety requirements and procedures.

* Assist the QC Laboratory management team as needed.

* Conduct any other tasks as assigned by management including serving as a floater to assist other areas of the assembly process. When serving as a floater the Quality Inspector will report to the Supervisor of the department they are working in. Quality Assurance Inspector/ Document controller

March 2016- February 2022 Anastasia Beverly Hills - Quality Assurance Inspector/ Document Controller, Santa Monica, CA

● Trained a team of 6 people on proper inspection guidelines and procedures.

● Inspected 800 – 1500 products per day.

● Planned and assembled product displays for each new item.

● Inspection consisted of visual, color check, weight, raw materials, and final product.

● Interpreted and implemented quality assurance standards.

● Evaluated adequacy of quality assurance standards.

● Devised sampling procedures and directions for recording and reporting quality.

● Reviewed the implementation and efficiency of quality and inspection systems.

● Tested and inspected materials and products to ensure products met ABH standards.

● Documented internal audits and other quality assurance activities.

● Collect and compile quality data and suggested improvement in the quality system.

● Develop, recommend, and monitor corrective and preventive actions.

● Communicate outcomes of quality activities.

● Support on-site audits conducted by external agencies and companies.

● Responsible for document management and control systems for every shipment.

● Assure ongoing compliance with quality and industry regulatory requirements.

● Monitored existing and new suppliers annually.

February 2007 – March 2016 Lowe’s Customer Service Associate, Canoga Park, CA

• Operator forklift and commercial saw.

• Processed transactions at the register and processed credit card applications.

• Assisted customers with shopping needs or concerns.

• Scheduled and set up orders and delivery appointments., September 2003 – November 2006 Quizno’s Sub Assistance Store Manager, Canoga Park, CA

• Lead training manager, certified assistant manager, catering captain, and assembly line leader.

• Responsible for the completion of weekly store inventory checks

• In charge of leading daily tasks for the team.

• Assured customer satisfaction with every transaction. January 2000 - November 2003 Krispy Kreme Doughnuts Shift Supervisor

• Certified shift supervisor, catering captain, and assembly line leader.

• Responsible for the completion of weekly store inventory checks

• Responsible for the completion of weekly store employee schedules

• In charge of leading daily tasks for the team.

• Assured customer satisfaction with every transaction. EDUCATION

•. Los Angeles Pierce College - Business in marketing (current)

•. DREA - Real Estate Agent

•. Adult Occupation Center - GED

AWARDS AND RECOGNITIONS

•. Employee of the month at Krispy Kreme Doughnuts for 3 consecutive months.

•. Winner of the American Express credit card contest with a record of 15 approved credit Card applications at Lowe’s Home Improvement.

•. Perfect Attendance at Lowe’s Home Improvement.

•. Winner of the color matching contest at Anastasia Beverly Hills.

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