Customer Service Document Specialist

Marlena Brown

Document Specialist

***************@*****.*** 415-***-****

Career Objective

Results-oriented, seasoned Document Specialist with a background in logistics and strategy development in the legal and court services space. Offers a strong record in improving efficiency and productivity while reducing costs through innovative management solutions.

Work Experience

Document Specialist

One Legal / InfoTrack

April 2019 – June 2024

• Lead cross-functional teams to achieve business objectives while maintaining quality standards.

• Demonstrated effective guidance to ensure compliance with company policies and procedures.

• Analyzed data to identify areas for improvement in operational performance.

• Collaborated with other departments to develop strategies for improving customer service.

• Data Entry, including editing new assignments, updating, and closing existing assignments.

• Prepared and assembled legal documents for filing with the Court or for Service of Process.

• Responsible for document requirements, filing, research procedures, and codes for Court and Service of Process.

Ecommerce Rep. Marmot Mountain 2018 - 2019

• Supported planning and development projects.

• Assisted various departments such as customer service, order fulfillment, processing charges and refunds.

• Oversaw and managed warranty for subsidiary brand.

• Assisted in general office duties, written requests and inquiries from Marmot and subsidiary customer.

• Provided comprehensive understanding of SAP, ten key operation and order entry system.

• Contributed detailed records of product pricing, availability, and order fulfillment.

• Communicated with production, sales, shipping, warehouse, carrier personnel as well as customers and distributors.

• Liaison between management and subsidiary brand customers.

• Entered data from a source document into a computer system.

• Verified entries for accuracy, completeness and converted data into company system. Caregiver Marin In Home Support 2014 – 2017

• Assisted with daily activities - bathing, dressing and personal hygiene

• Light housekeeping and prepared medication reminders, post-operative care provided transportation for medical and hospital appointment

Education

Associate Degree – Criminal Justice

College of Marin

PLQ System and Mortgage Banking Certified

References available upon request

Contact this candidate