Sales Associate Customer Service

Kala McKinley

Madison, WI *****

****.********@*****.***

+1-608-***-****

Authorized to work in the US for any employer

Work Experience

Sr. Patient Support Inquiry Specialist

Exact Sciences - Madison, WI

October 2018 to December 2023

I started out as a Customer Care Agent taking inbound calls. I was in that position for 3 years. Then, I got promoted to the Patient Support Inquiry Specialist for the past 2 years. That position required me helping CCA’s with any questions or concerns they had and also handling escalation calls from patients. Sales Associate

Mattel, Inc. - Middleton, WI

April 2015 to October 2018

I worked in a retail toy store. My responsibilities were: cashiering, handling returns/ exchanges, performing customer service in store and on the phone, stocking products, training new employees and creating retail shelf displays for current and new products. Sales Associate/Cashier

Walgreens - Madison, WI

June 2015 to August 2015

I worked at Walgreens. Some of my responsibilities were: cashiering, stocking, pricing, aiding customers. Food and Beverage Attendant

Old Tucson Studios - Tucson, AZ

March 2015 to June 2015

I rotated working at different food stands at the park. Census Enumerator

U.S. Government - Madison, WI

April 2010 to July 2010

I went to assigned households to record strict information following government standards. I reported to a supervisor weekly to turn in confidential documents. Head of candy/grocery department & Cashier

Farm and Fleet - Verona, WI

July 2008 to August 2009

I was in charge of the department which included: stocking, sale pricing, inventory, handling overstock, organizing back room, changing displays, etc. As a cashier my responsibilities included: cash handling, keeping checkout organized and clean, debit/ credit transactions and customer concerns or questions. Dog Daycare provider

Ruffin it Resort - Madison, WI

May 2008 to July 2008

Responsible for approx. 15 dogs a day: bathing, feeding, administering medicine, overseeing the animals outside and inside, updating records. I went to the next job for full time hours and benefits. Skills

• Computer skills

• Sales

• Microsoft Office

• Communication skills

• Account management

• Customer service

• Order entry

• Typing

• Windows

• Cash handling

• Cash register

• Troubleshooting

Certifications and Licenses

Driver's License

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