Customer Service Front Desk
Resume:
ELIZABETH ESPINAL
Norfolk, Virginia 23510
*******************@*****.***
Ladies and Gentlemen:
I am extremely interested in exploring employment opportunities in Customer Service or Reception with your organization. Enclosed is my resume for your review and consideration.
You will note that I offer 35+ years customer service experience in a variety of commercial and medical services environments with demonstrated success. Throughout my background I have become known for my intuitive customer communication skills and keen ability to handle the diverse and multiple levels of responsibility associated with dynamic business operations. I am also Bilingual in Spanish (native) and English (35+ years).
My professional profile includes the highest degrees of dedication, self-motivation and productivity, with a proven ability to quickly adapt to new challenges and responsibilities and deliver positive results. In addition to the diverse core competencies detailed on my attached resume, I have extensive experience as a formal organizational representative to customers, vendors and other program stakeholders throughout the commercial community. I also have well-developed computer and administrative skills, with years of experience executing a range of back office functions.
Based on these factors as well as the additional details highlighted in my attached resume, I would appreciate an opportunity to discuss with you, in person, how my qualifications would match your needs. I am certain I could pinpoint additional areas of expertise which would enhance my contributions as an integral member of your organizational team.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Elizabeth Espinal
Elizabeth Espinal
Enclosure: Resume
ELIZABETH ESPINAL
330 West Brambleton Avenue, Norfolk, Virginia 23510
609-***-**** • *******************@*****.***
Customer Service Professional – Receptionist / Clerical / Healthcare Aid / Bilingual (Spanish/English)
Offering a solid background based on formal training and over 30 years experience in diverse customer service and office employment positions demonstrating proven personal initiative, client relations expertise, program enhancement creativity, and consistent performance success. Bilingual in Spanish (native) and English (35+ years). Core Competencies include:
• Skilled Customer Advocate, Advisor & Service Agent • Proficient in On-Line and Industry Proprietary Software Apps
• Computerized Administration / Fiscal Accountability • Seasoned Experience in Member Support Environments
• Sales / Relationship Building / CRM / Follow-thru • MS Office (all modules) / Remote Office / “i” Technologies
• Call Center Operations / Call Monitors / Que Metrics • Policies, Regulations & Brand Compliance Monitoring
• Administrative Support / Business Office Operations • Inventory Management / Purchasing / Replenishment
• Public Relations / Organizational Advocacy - Liaison • Database Administration / Summary Reporting / Web Sites
EDUCATION & TRAINING
ATLANTIC CITY COMMUNITY COLLEGE – Atlantic City, NJ - Associate Degree in Business Administration (2015)
AQUINAS HIGH SCHOOL - Bronx, NY – Vocational Diploma in Business
EXPERIENCE HISTORY & HIGHLIGHTS
ALLIANZ TRAVEL INSURANCE GLOBAL ASSISTANCE
Case Manager / Bilingual Customer Service Representative (6/22-7/24)
• Provided telephonic assistance and support to policyholders of a renowned international travel insurance provider.
• From a home-based office, answered inbound calls and created cases for customers traveling needing assistance with information on their policy or other travel related issues. Also worked in concierge and claims departments.
• Provided emergency assistance when policyholders became ill or were injured. Arranged transport to appropriate medical facilities.
CHESAPEAKE CONFERENCE CENTER – Chesapeake, Virginia
Receptionist / Front Desk Clerk (1/20-6/22)
• Worked the front desk in the reception area of the first freestanding conference and meeting center in Hampton Roads, VA.
• Greeted and processed guests, answered incoming calls, performed administrative duties, and reserved meeting rooms for clients.
ROYAL SUITES HEALTHCARE - Galloway, New Jersey
Activities Assistant (11/07-11/18)
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
• Coordinated off-site activities and accompanied residents throughout excursions.
• Inventoried and replenished supplies for daily activities. Instructed participants on safety techniques and `activity requirements.
Front Desk Receptionist (10/06-10/07)
• Greeted and processed hundreds of patients, visitors and guests daily at a high-volume residential and outpatient healthcare clinic.
• Offered information and assistance. Resolved customer issues and notified higher authority for escalated scenarios.
• Processed clinical packages and mail at front desk and distributed to appropriate employees.
• Collected deposits, fees and payments, processing changes and issuing receipts.
LOCAL 79 HOME CONSTRUCTION & GENERAL BUILDING LABORERS UNION - Manhattan, New York
Front Desk Receptionist / Spanish Translator (8/01-8/06)
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Maintained files and records and served as a translator for Spanish speaking members, patrons, and guests.
ALLIED TECHNOLOGY GROUP INC. - Virginia Beach, Virginia
Front Desk Receptionist (6/96-8/99)
• Staffed the front desk at the Virginia Beach local office of a national Information Technology / Computer service contractor.
• Received and processed calls, guests and office parcels/mail to appropriate staff members.
PROGRESSIVE MEDICAL STAFFING - Manhattan, New York
Front Desk Receptionist (4/89-9/94)
• Staffed the front desk at the central office of a regional medical staffing service. Promptly answered multi-line phone system and greeted callers, providing information and transferring calls to appropriate personnel. Managed front office conference room.
• Welcomed arriving guests, provided room keys to proctor tests, and informed visitors on amenities and policies.
Available immediately. Willing to travel or relocate. List of references and salary history furnished upon request.
ELIZABETH ESPINAL
330 West Brambleton Avenue
Norfolk, Virginia 23510
*******************@*****.***
PROFESSIONAL REFERENCES
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