Customer Service Warehouse Associate
Resume:
AM
Amy Moore
Professional Summary
Team-oriented warehouse professional accustomed to streamlining
shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Work History
Salvation Army Thrift Store - Homeless Crew Member Riverside, CA
12/2023 - 03/2024
DMSI Staffing Agency - Warehouse Associate
Moreno Valley, CA
09/2019 - 12/2023
Enhanced overall homeless shelter experience by providing warm meals and welcoming environment for guests.
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Assisted in organization of shelter resources, ensuring efficient distribution of clothing and supplies to those in need.
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Coordinated special events at shelter, including holiday celebrations and recreational outings for social engagement opportunities among residents.
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● Assisted with organizing pantry and cleanliness. Enhanced team productivity by maintaining clean and organized workspace for crew members.
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● Picking, Stowers, palletizing
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
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● Consistently lifted materials weighing as much as 50 pounds. Cleaned and maintained warehouse in compliance with OSHA safety standards.
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Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
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● Performed general housekeeping and cleaning tasks. Conducted regular inspections and audits to check quality and verify inventory levels.
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********.*****.****@*****.***
Riverside, CA 92507
Skills
● Military Experience
● Warehouse Experience
● Computer Skills
● RF Scanner
● Labeling
● Microsoft Office
● Quality Assurance
Education
07/1989
Palm Continuation
Riverside, CA
High school diploma: General Education
Stater Bros Markets Inc - Bakery Clerk
Grand Terrace, CA
03/2018 - 09/2019
California Air National Guard - Customer Support
MARCH, ARB
06/1995 - 06/2015
Prepared orders for shipment by picking, packing, and labeling merchandise.
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● Worked safely around moving machinery.
Maintained tidy and organized work area to comply with cleanliness standards.
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Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
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Checked expiration dates and rotated products to verify freshness and avoid spoilage.
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Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
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Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
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Provided excellent customer service by efficiently resolving issues and responding to inquiries.
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Listened to customers' questions and concerns to provide answers or responses.
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Collected customer information and analyzed customer needs to recommend potential products or services.
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Managed customer service effectiveness by monitoring performance and assessing metrics.
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Responded to customer inquiries and provided technical assistance over phone and in person.
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● Diagnosed and troubleshot hardware, software and network issues.
● Created user accounts and assigned permissions.
Additional Information
● Authorized to work in the US for any employer
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