TERRY THOMAS
Littleton, CO *****
**************@*****.***
Take-charge professional delivering executive support and team leadership. Dependable and meticulous to manage multiple tasks and priorities. Experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.
Recognized for exemplary customer services and team collaboration. Hardworking and dependable Assistant Manager with Certification as a Phlebotomist. Highly organized, proactive, and punctual with team-oriented mentality.
Work Experience
Phlebotomist
LabCorp - Littleton, CO
July 2023 to Present
Perform blood collections by venipuncture and capillary techniques for all age groups. Collect Specimens for drug screens, paternity tests, alcohol tests etc. Perform data entry of patient information in an accurate and timely manner. Process billing information and collect payments when required. Prepare all collected specimens for testing and analysis. Maintain patient and specimen information logs. Provide superior customer service to all patients.
Assistant Store Manager
Walgreens - Littleton, CO
November 2022 to Present
Oversaw complaints from customers by empathetically listening recording details and offering solutions. Managed scheduling for store shifts to achieve adequate staffing. Delegate assignments based on team strengths to optimize floor coverage and service levels. Coached and developed store associates through formal and informal interactions. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with dedicated team members. Oversaw aspect of maintenance, inventory, and daily activity management.
Pharmacy Technician
Walgreens - Boulder, CO
April 2020 to November 2022
Completed opening and closing duties to facilitate business operations. Teamed with Peers, technicians, and pharmacists to prioritize and complete order. Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer system. Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions. Refilled medication offered insight into over -the counter products and verified insurance benefits. Verified prescriptions and drug labels, documents, and package. Coached and trained employees and managed daily work assignments to enhance operations. Delegated tasks to employees and monitored activities and task completion. Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current. Resolved customer complaints and reported issues to senior management. Coordinated shift workers for inventory receiving auditing and restocking. Taught staff upselling techniques to meet revenue targets. Held performance reviews to identify and correct areas needing improvement. Education
Boulder High School - Boulder, CO
Certification
Arapahoe Community College - Littleton, CO
Skills
• Enforced infection control and sharps disposal.
• Prescription Refill Fulfillment
• Delivered quality pati8ent care by completing accurate.
• Timely collection and transport of clinical specimens
• Equipment Cleaning and Maintenance
• Dispensing Medication
• Prescription Order Verification
• Medication Documentation
• Payment Processing
• Word /Excel Proficient
• Pharmacy Operations
• Verifying Orders
• Labeled Blood
• Proper Labeling Procedures
• Obtained variety of blood samples using syringes, butterfly needles a straight needle.
• Excellent Patient and Customer Relations
• Venipuncture
• Personal Assistant Experience
• Contract Management
• Customer service
• Medical terminology
• Typing
• Specimen collection / processing
• Leadership
• Accounts receivable
• Interviewing
• Office management
• Laboratory experience
• Accounting
• Personal assistant experience
• Teaching
• Store management
• Upselling
• Hospitality
• Sales
• Account management
• Barista experience
• Cash handling
• Business development
• Retail sales
• Product demos
• Manufacturing
• Phlebotomy
• Cash register
• Financial auditing
• Retail management
• Computer skills
• Team management
• POS
• Merchandising
• Sales management
• Negotiation
• EMR systems
• Blood sampling
• Clinic
• Data entry
• Clinical laboratory experience
• Computer literacy
• Organizational skills
• Time management
• Office experience
• Accounts payable
• Accounting
• Microsoft Excel
• Medical billing
• Benefits administration
Certifications and Licenses
Driver's License
cpr certification
June 2022 to Present
null
bls certification
June 2022 to Present
cna
certified phlebotomy technician
December 2022 to Present
certified medical assistant
phlebotomy certificate
December 2022 to Present
emt certification
medical technologist