Customer Service High School

GIANNY GARLAND

**** ****** **** ******: 470-***-****

Riverdale, GA 30274 Email: *************@*******.***

SKILLS

Excellent verbal, writing, communication and interpersonal skills, customer service, organization, detail orientation, teamwork, listening, leadership, client facing, and technical skills. EDUCATION

• BBVO College

• High School MAVO

WORK EXPERIENCE

DA Retail and Drugstore — Aruba Aug 2021 - April 2023 Cashier / Salesperson

• Scanned items at cash register accurately and efficiently.

• Processed payments, including special offers and discounts.

• Effectively operated all company systems including POS, balanced cash register regularly.

• Assisted customers with sales, answered questions, placing orders and looked up inventory.

• Assisted customers with problems or concerns and appropriately escalated concerns to management.

• Provided prompt, efficient and excellent customer service.

• Maintained a clean and organized work area.

• Stocked retail merchandises on shelves.

• Upheld company policies and procedures.

The Wit & Vandorp — Aruba May 2016 - March 2020

Cashier / Salesperson

• Provided product and brand knowledge to customers.

• Managed cash and credit sales transactions.

• Handled opening and closing procedures of the cash register.

• Maintained inventory records of merchandise.

• Assisted with special projects as assigned by management.

• Collaborated with team members to ensure seamless operations.

• Provided exceptional customer services.

• Followed company policies and procedures.

AHI Airport VIP Lounge — Aruba Jan 2012 - Jan 2016 Hostess

• Greeted customer upon entry.

• Answered telephone and scheduled reservations.

• Rotated seating between different station to ensure even distribution between waitstaffs.

• Maintained an organized front of the house environment. Loto Pa Deporte Casino — Aruba May 2011 - June 2012 Casino Attendant

• Removed cash from slot machines.

• Serviced clients by receiving cash and processing payments.

• Delivered exceptional guest experience through customer service.

• Demonstrated ability to work as part of a team.

La Aruba Clothing Store — Aruba Feb 2008 - 2011

Sales Associates

• Executed store merchandise, product flow and store operation functions to ensure consistency with brand.

• Effectively organized products on shelves and floor racks to ensure an exceptional customer shopping experience.

• Interacted with customers while providing an extraordinary customer service.

• Supported team members on the sales floor.

Marriot Hotel — Aruba Jan 2007 - 2008

Towel Hut Attendant / Water Slide Attendant

• Enforced water slides rules to ensure safety of customers.

• Provided guests with towels.

• Assisted guess with questions and attractions.

Pharmacist — Aruba 1996 - 1999

Pharmacist Assistant

• Serviced clients and organized products in a fast paced environment.

• Worked efficiently, think creatively and work effectively as part of a team or on my own. COMPUTER SKILLS

• Computer HTM

• CSS

• MS Office

• Microsoft Excel

• Power Point

• Quick Book

LANGUAGES

• English

• Papiamento

• Dutch

• Spanish

CERTIFICATES

• Leadership and management 30 hours

Contact this candidate