Customer Service

Lisa Arena

** ***** *** *

or ***********@*****.***

Performance Profile

I have worked at the same industrial packaging company for the last 31 years. I began my career as the receptionist and ultimately obtained a position in sales. Responsibilities have included customer service, purchasing, sales, management and accounts payable. I have extensive knowledge of all areas of packaging.

Education

Kensington Business Inst.

Business administration degree

Graduated in 1985

Team Train the Trainer (company sponsored)

Sales Training (company sponsored)

Professional Skills

PRICING AND QUOTING PROBLEM SOLVING

PURCHASING ACCOUNTS PAYABLE

CUSTOMER RELATIONS TEAM BUILDING

PROSPECTING VENDOR MANAGED INVENTORY

SALES FORCE SUPPORT LEADERSHIP/SUPERVISION

MULTITASKING ACCOUNT RETENTION

TRAINING AND DEVELOPMENT INVENTORY CONTROL

TROUBLESHOOTING MANUFACTURING PROCESS

Professional Experience

Philpac Corporation –Buffalo, NY From 1985 to 2016

Sales Representative - 1999 to 2016

Consultative sales of industrial packaging to manufactures throughout the western NY areas. Called on over 100 accounts

Monthly, consistently the top sales representative for over 7 years. Increased (product) market share from 25% to 48%.

Customer Service Manager - 1987 to 1999

Team Leader, responsible for training and motivation of staff. Lead customer service meetings and prepare written reports of findings. Troubleshooting accounts, special attention to large accounts, monitor between purchasing and warehouse. And inventory control. Position required ability to work in a high pressure/fast paced environment.

“Excellent references from employees, my clients, and peers are available at your request.”

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