Customer Service Project Management

Donald Woods **** **th Ave West, Mukilteo WA *****

Home: 425-***-**** - Cell: 425-***-****

*********@*****.***

Summary

• A highly driven person who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Highlights

• Excellent interpersonal and coaching skills

• HR processing

• Recruiting and selection skills

• Customer Relations- 100% Satisfaction

• Proficient Communicator and Negotiator

• Motivated to exceed Company expectations using KPI’s

• Electro Mechanic – Aircraft and Xerox equipment

• Instructor; Quality inspectors and new hires on Boeing expectations

• Project Management

• Interviewer

• High School Grad – Des Moines Iowa

• Business Admin – Kirkwood College, Cedar Rapids, Iowa

• Conscientious

• Listening Skills

• Quality Manager and Quality Inspector

o Flight Line Quality team on 747 and 767 to effect aircraft deliveries

• Lead, Manager and Representative

o Customer Quality Support Organization (Liaison between Boeing and Airlines)

• Process Improvements

o To improve current Customer Quality Procedures

• RCCA educated and Lean Educated

• Collaborator and Team Leader

• Experienced with Word, Power Point, Visio, Excel, SEO

• Sales Closer: home improvement sales

• Room additions, windows, gutter protection and insulation. Home Construction fundamentals school to final acceptance Accomplishments

• Traveled for Boeing to recruit/hire flight line electricians and inspectors.

• Developed detailed maintenance guide of production and delivery inspection techniques on 777 and 787.

• Developed Sexual Harassment Guidelines for airline customers while on site.

• Boeing Legal reviewed and approved.

• Wrote Business Letters to Airline Customers on behalf of Boeing. o Pre-Production Boeing expectations

• Participated in development of Boeing Training Strategies and future training plans.

• Everett Site recognition for outstanding employee of the month

• Employee Development Specialist/Instructor for New Hires (Class size 20 to 190)

• Earned Gold Wings as Search and Rescue Helicopter Crew Chief – US Navy

• Attended Advanced Home Construction Course – Drawings to Final Acceptance

• Audited 747, 767 and 777 BCA Inspectors using test boards to locate discrepancies. Resume – D. Woods

Page Two - Continued

Experience:

Legal Shield

WA state

2021 to Current

• Sold Legal Shield products-ID Protection and Pre-paid Legal services: o Prepaid Legal Services Plans, Cost & Coverage - LegalShield Leaf Guard

North of Seattle

2018 to 2020

• Sold gutter protection, siding, insulation, and windows. Closing rate; over 70% o Territory included South of Seattle to Canadian Border Specialty Coffee Kiosk

WA State

2015 to 2018

• Regional Manager

o B2B Marketing, E Mails, Advertising, Branding, Sales/Leasing, Negotiations, Installations of automatic specialty one touch coffee kiosk. Boeing Commercial Aircraft Company Everett, WA

1984 to 2015

• Employee Development Specialist 4 and Manager

o Instructor, Recruiter, Project manager, Quality Field manager

• Aircraft Electrician and Inspector – B1-B/Palmdale, CA Final Assembly, functional tests, Cryogenics, Escape Systems, Structural, Aircraft electrical and electronic installations.

US Navy

• Aircraft Electrician and SAR

o Aircraft Electrician (Douglas Skyhawks/Sikorsky Helicopters) and Search and Rescue Helicopter Crew Chief

Education

• Certified Boeing Instructor (class size to 190)

• Aircraft Electrician – US Navy and B1-B

• Root Cause Corrective Action – RCCA at Boeing

• American Writer and Artist – Completed Online Writing Courses

• Home Construction course – From drawing to final acceptance

• Kirkwood Community College – Teach and Train

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