Data Entry Service Representative
Resume:
Heather Cochran
*****************@*****.***
Objectives
Re-enter the field of office and administrative work. XPO Logistics via Randstad Staffing 10/31/2022-Present Customer Service Representative
• Answer incoming phone calls, take their orders and dispatch them to the drivers.
• Conduct searches on lost / damaged freight with OS&D. Inform the customer when it is found or help them file a claim if not located.
• Check paperwork when drivers come in from their route, make sure it is signed and make sure all the Hazmat is checked and labeled correctly. Scan the delivery receipts and the Bill of ladings into the correct folders.
• Spend most of my day on the phone with customers taking their orders and ordering things for the office. I work with all levels of management; I do a lot of data entry on entering orders into the computer and update customer files and their payment information.
Eby Brown via Nesco Resources 9/2021-7/2022
H.R Coordinator
• Worked with indeed, Job News, and Monster to find new hires.
• Worked job fairs to bring in new hires, ran background and drug screens.
• If their background and drug screen came back clear I scheduled them for orientation
• Make copies of their IDs and socials and made their employee files and kept tabs day to day on all the employees and the plant.
• Used Microsoft Outlook word excel and PowerPoint daily.
• I did a lot of data entry with the employees and their payroll.
• Organized tours of the plant for new hires, answered all their questions, acted as the right hand to my HR Manager
Magna Seating 04/2017 – 05/2021
Automotive builder
• Assembly of seat upholstery
• Trained new hires on standard procedures and safety.
• Utilized an array of hand tools to complete each task.
• Assigned multiple tasks due to my comprehension of procedures.
• Met or exceeded daily production goals.
Emerson 01/2007 – 04/2017
Shipping clerk/Kit Maker
• Handled incoming orders ready to be shipped.
• Used a variety of computer programs to enter data and create shipping labels.
• Consulted with other shippers and management to ensure a smooth and timely delivery of each order Mothers Cookies via A-Better Employment Service 01/2006 – 01/2007 HR Assistant/Data entry clerk
• Received incoming calls about orders.
• Created copies of documents using an office copy machine.
• Recorded customer data via a proprietary data entry system.
• Input varying data into the computer system.
• Sent outbound mail (invoices, etc.)
• Interacted with customers to provide service on questions and orders. Heather Cochran
120 Manor Ave, Bardstown, KY 40004
*****************@*****.***
2
Education
Fern Creek High School
High school diploma
Graduated with a 3.9 GPA and honors for academic excellence. References
Available upon request
Skills
• Human resources
• Microsoft Outlook
• Data Entry
• Employee orientation
• Administrative Support
• Clerical Experience
• Customer Service Representative
• Windows
• Microsoft Office
• Typing
• Recruiting
• Interviewing
• Adobe Acrobat
• Word Processing
• Database management
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