Customer Service Rep
Resume:
Mary B. White ************@*****.***
Huntsville, AL 35810
Work Experience
Customer Service Rep.
Conduent
January 2021 - December 2022
provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims. Positive and energetic attitude. Ability to communicate clearly and confidently. Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy. Responsibilities : Using a computerized system, responds to Virginia Medicaid provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall, it acts as an advocate for the Medicaid Provider to ensure their needs are met. Additional Duties as Assigned :
• Verify documents and images.
• Complete required assigned training.
Church Secretary
The Fellowship of Faith Church
January 2017 - December 2021 • Church
• order supplies as needed, collect funds for tithes and offers
• run copies make appointments
• send information to the media department for announcements
• organize paperwork, set up for Food Bank distribution take lead to organize line formation for cars to drive through and pick up food, for Food Bank forms to be filled out by everyone,
• create a spreadsheet for food bank forms check storage, refrigerator & freezer temps weekly, take the information. for homeschooling make copies of information to start homeschooling, organized and setup use of facilities show the areas for rental for facilities usage
• prepare weekly bulletin using Canvas, use Church plus to keep up with old and new members Shipping And Receiving Clerk
Qualitest Pharmaceutical
January 2010 - December 2014
• Pack and stack products for shipping.
• Weigh the product on a scale to ensure the proper amount is in the bottle.
• Pour tablets into a pill counter to ensure the proper amount is in the bottle.
• Watch the capper and sealer to ensure the tops are on the right and sealed.
• Washroom Tech washes, rinses and dries all the parts for each line.
• Warehouse Operator sends packaging dept. ordered material and deduct from the inventory Life Enrichment Coordinators
HarborChase
January 2008 - December 2013
• Carry out scheduled activities per the Director of Life Enrichment Dept.
• Ensure all residents are in activity 9 am-7 pm
CNA
HarborChase of Huntsville Assisted Living
January 2005 - December 2013
• Showers, shave, peri care, stand-by assist
• Maintain and set up patients' room
Functional Test Operator
Avex Electronics
January 1988 - December 1990
Test operator
SCI Electronics
January 1982 - December 1985
• Hand load parts on the boards before they went into the solder machine
• Test operator test parts on the board
• Repair the parts for technicians sometimes rewire a lead and make a pad.
• Date code stamper stamp the date and code on the backs of the boards Pattie Eason 256-***-**** Misha Jordan 256-***-**** Henry Brocks 256-***-****
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