Customer Service It Support
Resume:
Karen Huynh
*************@*****.***
OBJECTIVE
Auditor, IT support professional with strong analytical and exceptional customer service skills. Seeking employment to continue delivering maximum quality service within a fast-paced, high-pressure dynamic work environment.
EDUCATION
The University of Houston– Computer Aided Business Technology Program in Business 1987 Alief Hasting High School - Academy 1985
SKILLS
Microsoft Office Suite
Microsoft Windows O/S & Server Lotus Notes Outlook Microsoft Word Moss, Transportation Management Software
Exchange admin Remote Access SAP
Novell Peregrine - Service Center Knowledge Management, Time Management Citrix Tivoli Tracking Remote Heat, Ticket System Access Support Troubleshooting Netware Administrator. Remote Control Tools Mainframe Support Request Center
Adobe Pro Suite LAN tools Dell, Compaq, Xerox, HP printers active Directory, DELL Panel Monitors HDI Certified Mainframe application: VMS, OS, JCL, AS400, OS/390, JES2, TSO WORK EXPERIENCES
Broussard Logistics - Freight Auditor October 2017 to May 2024
· Analyze and interpret customer rates and contracts
· File overcharge claims and audit invoice payment information
· Communicate with client/carrier to address issues related to audit
· Ensure invoice accuracy and determine if errors exist. HEB- Lead Checker September 2015 to March 2017
· Process customer transactions of goods and services while providing superior services
· Collect cash, check, or charge of payment from customers and make change for cash transaction
· Answer product-related questions for customers. Perform the duties of customer service assistant frequently, Monitor and manage potential front-end shrink. JP MORGAN CHASE - IT Specialist May 2005 to November 2016
. Maintain computer networks or provide technical help directly to bank employees.
. Installing, repairing, utilizing on-site computer specialists to repair software and hardware, and even some networking issues employees may have with their computers. . Assist in answering calls from end users. Provide basic user support as needed. Documents and maintains records of end users, network issues, support and vendor communications, and hardware/software orders and shipping. . Assists supervisor in the maintenance of network systems; servers and workstations, installations of software and hardware. Troubleshooting server and network problems. . Sets up and deletes user IDs and passwords in practice management systems and submit requests to the corporate office for user accounts in file server and e-mail systems.
REFERENCES AVAILABLE UPON REQUEST
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