Change Management Project

MYRON (MIKE) PALM *****@*****************.*** Cockeysville, MD 443-***-****

PROGRAM ANALYST/SPECIAL ASSISTANT

www.linkedin.com/in/mikepalmpmp www.convergentresults.com

EXECUTIVE PROFILE: PROJECT AND CHANGE MANAGEMENT LEADER FOCUSSED ON RESULTS

Results-driven, expert Change Leader and Project Manager I am an experienced Project and Change Management manager with a track record with leading change management strategies that resulted in substantial improvement in behavior change and business processes. Industries include food processing, manufacturing, and financial institutions. My expertise lies in leveraging change management rational, political, and emotional dynamics to mobilize large organizations to achieve sustainable financial results resulting in high adoption rates and measurable financial returns I am adept at developing and applying diagnostic tools, cross-functional team collaboration, stakeholder management, and communication campaigns for large scale enterprise improvement initiatives.

AREAS OF EXPERTISE

Leadership and Influence

Change Management • Stakeholder Analysis • Organizational Design • Oral and Written Communication Skills

Project Management • Quantitative and Qualitative Analyses • Interpersonal Communication Skills • Presentation Skills

Communication Planning • Project Design • Culture and Change Readiness Analyses • Key Performance Indicators

Execution

Revenue Growth • Cost Saving • Microsoft Office Excel, Word, PowerPoint • Management Implementation Coaching

Lean Six Sigma DMAIC • Waste Reduction • Managing Resistance Results Measurement • Productivity Control Systems Bottleneck Analysis • Root Cause Analysis • Agile Project Management • Adoption Measurement

PROFESSIONAL EXPERIENCE

PARTNER, Convergent Results, Dalas, TX 06/2006 – PRESENT

Project Management/Stakeholder Engagement Lead business analyses, data analysis, and readiness assessments to develop process improvement strategies to achieve Return on Investment (ROI) potential in multiple industries. Develop repots, prepare reports and presentations using data visualization software for executive management to monitor implementation consistent with project specifications.

Change Management/IT Upgrade: Facilitated over fifty departmental SMEs and IT analysts to ensure ownership of systems requirements for upgrading Maximo in a major electric utility. Developed and applied a change management planning template for IT projects encompassing three organizational levels.

Change Management/Process Re-engineering, Organizational Design, and Implementation: Led process improvement of management processes and standard operating procedures across thirty-four states for a mid-stream oil and gas company. Desogned and delivered managing resistance training for line management. Developed organizational structure and processes enabling additional growth of $13 billion (30%) after implementation.

Performance Improvement/Innovation: Developed and delivered change management strategies in food processing. Increased packaging line OEE Performance Efficiency by up to 85% in less than a month.

Culture Analysis/Communications: Applied Prosci's Holistic Approach to Change Management in the food processing industry, mapping corporate culture to develop a communication plan for safety programs and hygiene business objectives.

Communication/Presentations: Produced and recorded technical video, adding Restore step to corporate's Lean Six Sigma DMAIC. Presentation approved and published on Tech Talk page of food processor’s company website.

OPERATIONS DIRECTOR, Fact Based Management, Fort Worth, TX 08/1998 – 06/2006

Leadership/Management: Developed project and change strategies for large-scale corporate initiatives. Manage tasks for results delivery including training on managing resistance and transitional support.

Process Reengineering/Productivity Improvement, ISO Compliance: Led change strategies for process and performance management in three divisions of a major aeronautics firm in Wichita and Puget Sound. Reduced resistance levels training client personnel as project consultants. Achieved 95% adoption rate. Reduced overtime by 40%. Improved uptime by 24%. Attrited 21% of craft workforce. Accelerated compliance with program evaluation ISO requirements by 3 years and reduced operating expenses by $15.4 million.

EARLY CAREER

SENIOR TECHNICAL MANAGEMENT CONSULTANT, United Research/Gemini Consulting, Inc.,

Business Transformation/Performance Improvement: Contributor to Transforming the Organization by James N. Kelly and Francis J. Gouillart. The book describes my business transformation projects. The four R’s of business transformation were developed in conjunction with John Kotter organization change methods. All projects required cross-functional change generating significant financial results. .

New Product Development Cycle/Cycle Compression: Developed and executed change management strategy for new product development organization structure and processes in consumer electronics industry. Reduced product development cycle by 50% with substantial increases in quality and market share and concurrent cost reductions of 30%+. Increased gross sales contributions by $48 million.

New Product Development Cycle/Market Share: Led the design and implementation of change management strategies for an entirely new market research, competitive analysis and new product development and introduction (processes and organizations) for a $1 billion per year health insurer. Designed and organized Voice of the Customer interviews to gain consumer insights. Established the foundation to reverse a historical one percent per year decline in market share.

Silo Breakdown/Collaboration: Led work teams from historically siloed departments through the identification and recovery of $20 million in coordination of benefit overpayments in the health insurance industry.

EDUCATION and CERTIFICATIONS

Bachelor of Science in Business Administration, Pennsylvania State University. Dean's List

Certified Change Management Professional (CCMP), Prosci

Certified Project Management Professional (PMP), Project Management Institute (PMI)

Certified Maintenance and Reliability Professional (CMRP), Society for Maintenance and Reliability (SMRP)

Certified Six Sigma Black Belt (CSSBB), Aveta Business Institute

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