Customer Service Hotel Management

Priyan Possa

Date of birth: **/**/**** Nationality: Indian Gender: Male Phone number:

+91-998******* (Mobile) Email address: ***********@*****.*** Address: UTTAN, BHAYANDAR WEST, THANE, 401106, Mumbai, India (Home) Seeking a challenging position in the hotel industry where I can utilize my exceptional customer service skills, extensive knowledge of food and beverage operations, and strong interpersonal abilities and communication skills to contribute to the success of an esteemed establishment. 2018 Mumbai, India

SSC Royal English High school

2020 Mumbai, India

HSC St. Joseph Junior College

2021 Mumbai, India

DIPLOMA IN HOTEL MANAGEMENT St. Andrews College Hotel Management & Catering Technology

11/2022 – 01/2024 Mumbai, India

APPRENTICE STEWARD TRIDENT NARIMAN POINT THE OBEROI 1. Greeting and seating customers.

2. Taking orders from customers and entering them into the computer system. 3. Serving food and beverages to customers.

4. Answering questions about menu items and making recommendations. 5. Checking on customers throughout their meal to ensure satisfaction. 6. Handling customer complaints or concerns.

7. Processing payments and making change for customers. 8. Cleaning tables and maintaining a clean dining area. 9. Stocking supplies such as napkins, silverware, and condiments. 10. Collaborating with kitchen staff to ensure timely delivery of food orders. 02/2022 – 08/2022 Mumbai, India

ON JOB TRAINING (F&B SERVICE) WESTIN MUMBAI GARDEN CITY 1. Preparing ingredients responsible for preparing ingredients such as vegetables, meat, and fish for cooking.

2. Good understanding of the different cooking techniques used in Continental cuisine. 3. Responsible for plating the dishes they prepare in an attractive and appealing way. 4. Kitchen is clean and hygienic at all times.

5. Managing inventory and ensuring that all ingredients are available when needed. 6. follow recipes accurately to ensure that the dishes are consistent in taste and presentation. 7.Assist senior chefs in the kitchen as needed and follow their instructions 11/2021 – 01/2022 Mumbai, India

INDUSTRIAL TRAINING WESTIN MUMBAI GARDEN CITY

1. Assisted with food preparation, including chopping vegetables, marinating meats, and assembling ingredients for dishes.

2. Supported kitchen operations by cleaning and organizing equipment, restocking ingredients, and maintaining a clean work environment. .

ABOUT ME

EDUCATION AND TRAINING

WORK EXPERIENCE

3. Assisted with food service, including setting up tables, taking orders, serving food and beverages, and providing excellent customer service.

4. Supported wait staff by taking reservations, seating guests, providing menus, and ensuring guest satisfaction.

5. Attend training sessions and meetings as required by management. 6.Clean and maintain guest rooms, public areas, and back-of-house areas according to established standards and procedures

Micros POS Microsoft Office Microsoft Office (Outlook, Excel, Word, PowerPoint) Mother tongue(s): MARATHI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH C1 C1 C1 C1 C1

HINDI C1 C1 C1 C1 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user I hereby declare that the information given above is true and to the best of my knowledge. DIGITAL SKILLS

LANGUAGE SKILLS

Contact this candidate