Customer Service Representative
Resume:
Monica Wood
Jacksonville, FL *****
*************@*****.***
I am not just looking for a career, but a place that I can call home. My goal is to give my all to the company that hires me. I have extensive experience of administrative and customer service practices, and a compassionate heart. When it comes to listening and understanding a customers needs, it comes as second nature to me.
Work Experience
Property Manager
Self Employeed - Jacksonville, FL
June 2023 to Present
Looking after two properties once a week for a local doctor. Making sure that all lawn service and cleaning services are performed as well as any maintenance that may need to be done. Also replenishing paper products and kitchen condiments
Personal Assistant/Caregiver
Self employed. 10 years+ attention to detail and punctuality is a must. - Jacksonville, FL February 2010 to June 2022
Scheduling appointments, corresponding with doctors and other medical personnel regarding chemotherapy and hospice care, making bank deposits, paying bills, shopping, bathing, dressing, cooking and cleaning
Janitorial Supervisor
Alhambra Dinner Theatre - Jacksonville, FL
March 2008 to January 2010
Make up schedules for the week, keeping track of payroll, training workers and performing basic janitorial duties.
Call Center Representative
Continental Staffing, Inc. - Jacksonville, FL
August 2006 to March 2008
Answering incoming calls for Body Central Clothing store, giving sales advice on clothing and accessories, also handling returns and grievances. Keying in credit card information along with names and mailing addresses.
Claims Assistant
Royal Medical Consultants - Tampa, FL
October 2002 to August 2006
Collecting claims files from major Insurance companies such as; State Farm, Progressive, Nationwide and Geico for copying and documenting before mailing out to home office. Accounting Assistant
International Distribution Services - Jacksonville, FL January 1999 to September 2002
Assistant to the Senior Financial Officer, coordinating between the buyer and the manufacturer on accuracy of accounting reports. Entering information into an access database and preparing reports for companies. Also handling incoming and outgoing mail, as well as answering calls from customers. Administrative Assistant
Adecco Staffing - Jacksonville, FL
July 1995 to January 1999
Handling various types of positions for Barnett Bank, Nations Bank and Bank of America in personal, recruting, accounting, human resources and the mortgage department. Setting up interviews and testing for the recruiting department, personal and human resource team, creating spreadsheets for accounting, answering calls and entering data for the mortgage department Support Staff
Allstate Insurance Company - Jacksonville, FL
June 1991 to July 1995
Working for the Area Manager, overseeing 22 Insurance agencies. Answering calls and grievances from agencies and customers, opening and closing the office, creating spreadsheets, putting together PowerPoint presentations for meetings, scheduling flights and training sessions for new agents also faxing, filing and opening the mail.
Education
Certificate of completion includes; Property and Casualty, Personal Insurance, Life, Health and Annuities, 440 Customer Service Representative in Insurance Management
FSCJ - Jacksonville, FL
August 1990 to May 1994
Skills
• Personal Assistant Experience
• Senior Care
• Administrative Assistant (5 years)
• Customer service (10+ years)
• Medication Administration
• Hospice Care
• Payroll
• Property Management
Certifications and Licenses
Veterans Administration caregiver certificate
August 2021 to August 2022
A 3-month course compiled of knowledge of Alzheimer's, Hospice care and Physical Therapy Class D Security License
December 2022 to December 2025
A 30-day course consisting of safety practices for fire, flood, chemicals, storms and hospitals
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