Customer Service Team Member

Caesar Collazo-Figueroa

***************.**@******.*** 212 Brookfield Rd

315-***-**** Mattydale, NY 13211

Professional Summary

An exemplary professional, capable to work with people with different cultural backgrounds. Highly skilled with several years of customer service. Able to multitask, work as a team member, work under pressure, and problem resolution.

Skills

• Bilingual – Spanish & English

• Managing and control Program(s) Microsoft Office & EOPS – In transit Program

• Exemplary interpersonal skills

• Excellent organizational and planning

• Good written and verbal communication skills

• Capacity to multitask

• Leadership skills

Work Experience

FedEx

Syracuse, NY & San Juan, Puerto Rico

Customer Service Agent 2013 – Current

• Provides accurate information and assistance to customers.

• Respond to inquiries, problem-resolution, and selling of company services.

• Perform administrative support, functions necessary for efficient station operations.

• Answer international phone calls, and solving inquiries related with international shipping.

• Well-trained with EOPS – In transit program.

Courier 1992 – 2013

• Picked up and delivered packages at homes and businesses on the delivery route assigned.

• Operated the route efficiently to ensure the scheduled pick-ups.

• Completed deliveries for the day and managed the time well.

• Maintained a good relationship with the customers on the assigned route.

• Answered questions about package and shipping methods. Cargo Handler 1989 – 1992

• Loaded and unloaded aircrafts and vehicles.

• Developed and scheduled flights for multiple properties.

• Informed to each property each package volume and height.

• Audited each work equipment for the business next day. Eastern Airlines (Luis Muñoz Marín Airport)

Carolina, Puerto Rico

Ramp Agent 1986 – 1989

• Performed aircraft arrival and departure activities, including aircraft windshield cleaning; pushing, towing and related guidance functions.

• Completed the clean and service of aircraft interiors, including cabin cockpit and lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies according to check list specifications.

• Offered external servicing of the aircraft including lavatory, potable water, external electricity, air start, and preconditioned air; includes checking all fluid levels.

• Completed the de-icing aircraft, and worked at heights while de-icing of aircraft. Aircraft Maintenance Supervisor 1986

• Supervised all aspects and staff performing.

• Ensured aircraft maintenance ensuring all work is scheduled and performed with quality in a productive safe, and efficient manner verifying aircraft are safe for flight when finished.

• Completed the organization tools and equipment used to service and repair aircraft. Education

AS International Chef 1991 – 1993

Universal Institute Technological

San Juan, Puerto Rico

Business Administration (Some College) 1981 – 1983 Central University of Bayamón

Bayamón, Puerto Rico

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