Aracelia Torres
Fitchburg, MA 01420
*********@*****.***
Professional Objective: To obtain a career with the potential to grow
Relevant Skills
Bilingual English/Spanish
Attention to detail
Dependable
Strong interpersonal skills
Work well
Multi task
Strong organization skills
File Management
Hard Working
Strong phone skill
Strong problem solving skills
Meet Deadlines
Quick learner
Self-Motivated
Ability to work independently or as a team
WORK EXPERIENCE
Laddawn, Devens, MA 2014 – Present
Senior Customer Experience Partner
Strong problem solving skills
Solve customer issues and ensure customer satisfaction
Perform data entry of all types of orders
Track back orders and notify customers of order status daily
Processed credits/debits, Return Material Authorization and quoting
Provide tracking information to customers upon request
Interacting with shipping / production and the Quality control Department
Wal-Mart, Leominster, MA 2008-2010
Department Manager
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Express Professional Staffing, Leominster, MA 2007
Office Assistant/Accounts Receivable
Provided general assistance to Controller, QC Manager, Human Resources and other staff
Verified shipment of materials delivered to warehouse and entered in to BPCS program
Responsible for processing various types of documentation such as DMR and pick list
Processed Accounts Receivable, made copies of invoice matched them up with purchase orders and bill of lading.
Aaron’s Sales and Lease, Fitchburg, MA 2006-2007
Customer Accounts Assistant
Responsible for cash, check, credit card transactions and daily bank deposits
Printed non-renewed letters for customers who were 10, 20, and 30 days late on payments
Maintained computer updates and called renewed accounts in the morning and evening
Responsible for purchasing merchandise on line, processing and verifying order forms
EDUCATIION
Corporation for Public Management 2004
Certificate of Completion of Work Readiness Training
Gardner High School, Gardner, MA -Diploma