Customer Service Administrative Assistant
Resume:
Salome caroline
Gachiku wandui
Born **th of January 1983
*********@*****.***
LANGUAGES
Swahili
Spoken: Fluent • Written: Fluent
English
Spoken: Fluent • Written: Fluent
I NTRO
As an experienced and dedicated office Administrator/Receptionist, I bring a strong background in administrative support and customer service, ensuring seamless operations and creating a welcoming environment for all. With a passion for organization and a keen eye for detail, I thrive in managing various tasks simultaneously, always striving for efficiency and professionalism.
Over the years, I have honed my communication skills both in person and over the phone, adeptly handling inquiries, directing calls and providing exceptional customer service. My ability to maintain a friendly and approachable demeanor enables me to establish positive relationships with clients, colleagues and stakeholders. I take pride in my adaptability, ensuring smooth operations in fast-pace environments while handling unforeseen challenges with grace and efficiency. I am adept at using various software tools and office equipment, making me a valuable asset in enhancing office productivity. As an enthusiastic learner, I am always seeking opportunities to further develop my skills and stay updated with the latest trends in office management receptionist best practices. My passion for excellence and dedication to delivering top-notch administrative support will make me a valuable addition to any team.
WORK EXPERIENCE
- First point of contact with clients
- Maternity services marketer
- NHIF registration and facility choosing
- Clinical Admissions
- Discharging inpatients and ensuring that their bills are settled efficiently
- Following up on claims
Achievements:
-Offered a relatable bridge between maternal mothers and the clinicians, therefore garnering an upsurge in maternity numbers.
-With mobile clinics which I initiated in the local churches and open areas, the clinic got more clients and we were able to offer our services at a more personal level
-A number of clients commented on how improved and relatable the customer service had become
-The claims officer had an easier time with billing
- Leasing office space and management of the said space and it's tenants
- Marketing for the said space
- Filing End month Reports
- Registering Domains and monthly billing
- Compiling end of the month reports.
Achievements:
-Made the managers work easier as he was doing everything by himself
-Increased number of tenants through vigorous online marketing
-Restored confidence with the client through telecommunications RECEPTIONIST/HEAD OF MARKETING
SUNVIEW MATERNITY AND NURSING HOME • Jun 2020 – Jan 2024 OFFICE ADMINISTRATOR/RECEPTIONIST
PROFESSIONAL SOLUTIONS CENTRE • Jan 2018 – Mar 2020
-Sourcing of Vehicles, doing duty calculations and sending quotes to clients
-Handling all correspondences and directing it to the relevant parties
-Following up on complaints from tenants and ensuring they were assisted effectively
-paying casual workers
Achievements:
-Put in charge of managing rental properties by myself and ensuring that everything ran smoothly all through
-Maintained happy clients on all fronts for five years
- Sales and Marketing
- Logistics and customer orientation of the product Achievements:
-Hit an all time high in sales for their Buruburu shop in 2007
-Spearheaded the opening of a new branch in the Parklands area and was put in charge SECRETARIAL/P.A./SALES EXECUTIVE
BIG VENTURES ENTERPRISES • Nov 2009 – Jan 2015
SALES EXECUTIVE
HOUSEMARK CO. LTD • Jan 2006 – Jan 2008
EDUCATION
Diploma 1
- Certificate in Business English 1 -Grade 5 (Five) Credit
- Certificate in Office Practice 1 -Grade 7 (Seven) Pass
- Certificate in Computer Applications
Ms – Dos, Ms – Access, Ms – Windows, Ms – Word, Ms – Excel, Ms – PowerPoint, Adobe Pagemaker, Internet & Email.
- Certificate in typing (35 W.P.M.)
Grade – First Class
Diploma
Graffins College • Oct 2013 – Dec 2013
Certificate
Printax Computer College • Jan 2006 – Nov 2006
Certificate of Secondary Education
Hilltop High School • Jan 1997 – Jan 2000
SKILLS
Documentation and record keeping Office tools: Word, Excel, Outlook Office administration, management Conflict and complaint resolution Billing Customer service
HOBBIES
Singing and Composing songs
Reading and collecting books
Travelling
L I NKS
Shi Shikoh
REFERENCES
Manager • +254-********* • *****@***************.*** Manager • +254-********* • *****@*********.**.**
Manager • +254-********* • ****@********.***
CHRISTINE NJOROGE • ADMINISTRATOR- SUNVIEW MATERNITY & NURSING HOME
LAWI MURIUKI • DIRECTOR- HOUSEMARK CO. LTD
JOE WAKABA • MANAGER- PROFESSIONAL SOLUTIONS CENTER
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