Quality Control Project Management

Stephen A. O’Hearn

**** ************ ****** - ******** *******, CO 80911

508-***-**** - *********@*****.*** - linkedin.com/in/stephen-ohearn

Operations / Logistics Leader

Global Operations - Security - Diverse Team Leadership - Safety - Strategy - Policies, Systems & Best Practices

Emergency Preparedness & Response - Quality Control - Project Implementation - Logistics

Experienced global senior level executive with over fifteen years of success leading regional and international large scale, full lifecycle projects and teams of up to 2,000 personnel. Consistently achieves company and customer goals through smart planning, KPI management, team coaching, and superior project management. Often brings projects to successful conclusion under budget and earlier than forecasted. Relied upon by leadership to anticipate and prepare for contingencies across an organization and management of diverse resources. Expert in asset management and protection as well as physical security of capital and other sensitive assets.

Serves as a trusted advisor and confidante to the executive team, management and staff. Inspires the identification of hidden opportunities and the development of innovative solutions by collaborating with key stakeholders. Transforms underperforming individuals and groups into dedicated teams driven to achieve unprecedented results. Competencies include:

- Agile Methodologies - Data Management & Analysis

- Training & Development - Process Improvement

- Presentations & Public Speaking - Customer Engagement

- Strategic Planning & Development - Crisis Planning, Response & Recovery

Career Synopsis

United States Space Command, Colorado Springs, CO 2020-present

Assessments Branch Chief – Readiness Analyst- Joint Staff (J34) Operations—ACTIVE TS-SCI Clearance

Conceptualized, developed and integrated the Mission Assurance –Assessment Program for the command in order inform senior command of Space asset status.

Advocate as a-way forward for project integration and management concerns to meet mission requirements.

Acts as a Liaison for cross coordination within Joint Staff and exterior commands and site/base/post/garrison leadership world-wide for implementation of the USSPACECOM Assessments program.

Act as the J34 Division Security Manager, Housing team during construction of new project locations for SCIF and open storage areas.

Served as the COOP J34 Representative – Planned and developed operating procedures for USSPACECOM command for emergency continuity of operations.

COLORADO DEPARTMENT OF REVENUE-Driver’s License Division 2019 - 2020

Regional Operations Manager, multiple locations

Provides oversight and management of all Driver License state and county offices for Region 2, including eight State and 10 County offices in the South East Colorado Corridor. Team includes eight Office Managers and 70 staff. Ensures compliance to all procedures, rules, and laws while acting as a liaison between agencies. Ensures that adequate personnel, equipment, and procedures are available and that personnel are trained and prepared to issue documents and process transactions. Develops performance plans, providing coaching and ongoing support and feedback. Conducts annual performance reviews. Manages conflict and performance, implements corrective actions, and recommends disciplinary action when required. During the pandemic, managing on and offsite teams to deliver services in a changing environment.

Implemented new team concept, decreasing Driver’s license customer wait times by 20% and the reestablishment of standard operating procedures.

Provides data analysis, creates presentations and communications to senior leadership, stakeholders, and advocate groups on operational topics, including requests and recommendations for operational resources.

Overseeing Project Plans for new office construction as part of the project management team for new construction locations and logistic movement coordination events in an AGILE environment.

Conducts continual risk management and threat analysis for each brick and mortar store front.

Increased productivity and enhanced efficiencies to meet or exceed Key Performance Indexes.

Selected above peers to become the COOP – Emergency Management Coordinator for the Drivers’ License Division in order to create a contingency emergency plan to support the COVID-19 policies and reintegration.

i-DRIVE MOBILE TECHNOLOGIES, LLC, Colorado Springs, CO 2015-2021

Business Performance Consultant

Providing consulting and advising services to small businesses in areas of Digital Marketing, Revenue, Events, Vendor Relations, Sales, and Operational Improvements.

Conceptualized, developed, and launched mobile application start-up company aimed at collecting data in order to change driving habits by decreasing distracted driving in teenaged and fleet drivers due to smartphone use. Directed the website development and marketing plan for international release on both iOS and Android platforms.

Managed day-to-day operations as project team lead of 20 programmers, testers and designers overseeing $125K budget for software development, enhancements, and three upgrade versions, downloaded by users worldwide.

Consistently engaged five stakeholders with daily communication on technical specifications, educational resources and advocacy opportunities, ensuring business growth meets company mission and objectives.

CONSOLODATED EDISON, Rye, NY 2016-2019

Electric, gas and steam utility provider.

Overhead Electric Operations Supervisor/Manager

Oversaw the operational workload of team to ensure full utilization of allocated resources, delivering against agreed upon work plan and executing work activities within planned unit and budget cost. Ensured that supervised teams complied with safety standards, policies and processes, providing a safe working environment and minimizing risk for all staff.

Saved the company $2 million, beating the project timeline by three months in the installation of the Automatic Meter System for an AGIS-Advanced Grid-AMI Project for over 4 million customers in Bronx/Westchester, NY. Delivered the project under-budget.

Re-established a one million customer-base in San Juan Province, Gyanabo City, and Puerto Rico- Power Grid infrastructure: Hurricane Maria, Puerto Rican Light and Power, FEMA, local police and fire as well as local government, such as Mayors.

Oversaw team members, five to 20, ensuring efficient resource allocation to complete projects and service delivery on time and under budget.

Approved $10K up to $1 million in purchase orders, invoices, and payroll activities.

Executed complex projects with all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.

Utilized Con Ed business applications to ensure compliance with safety procedures for staff working with time sensitive deadlines in austere environments.

Resolved disciplinary issues relating to excessive sick leave and poor work standards.

Advised internal stakeholders and outside customer agencies to certify National Grid policies and processes were delivered against service level agreement.

Built relationships and established best practices resulting in high productivity and low costs.

Led disaster relief project after two severe storm outages, right after Puerto Rico, affected 4 million customers resulting in zero safety incidents, injuries, accidents, and the successful re-establishment of power to the region.

UNITED STATES ARMY, Various Locations 2001-2015

Intelligence Officer – Operations Intelligence Planner (2009-2015)

Collections Manager

Directed 150 employees as a stateside liaison while deployed to Afghanistan. Collaborated with US Central Command (CENTCOM), North Atlantic Treaty Organization (NATO), and US Special Forces 82nd Airborne Division to develop targeting packages and coordinate efforts for collection, analyzing, taskforce intelligence products to advise senior command of targeting priorities.

Conducted inspections, security access to locations, and Department of Defense (DoD) oversight for:

o25+ arms rooms holding small to midsize armaments and ammunition.

oOne new Secret Facility construction project under budget and finished early.

o25+ organic brigade buildings and anti-terrorism contingency plans.

Conducted initial intake and investigations alongside the Federal Bureau of Investigation (FBI), Criminal Investigative Division (CID), military police and local law enforcement.

Processed 2,000+ clearances for service members with 100% compliance to DoD and Department of the Army (DA) Standards.

Facilitated technical reviews of status reports; supported the Foreign Disclosure program in accordance with National Disclosure Policy, DoD, and intelligence directives.

Sanitized and presented human intelligence (HUMINT) findings for dissemination to key international allies and coalition partners.

As Collections Manager, led team who conducted Intelligence Collections, Intelligence, Surveillance and Reconnaissance (ISR) Management for the Northern Command for Afghanistan. Advised senior executive leadership on intelligence gathering resources for top-secret, high-value targeting packages.

Logistics Operations Manager (2011-2013) budget manager, South Korea

Administered $125 million budget for inventory and equipment. Supervised 20 employees in three geographically separated locations across South Korea. Revamped logistics-specific training program for 21 staff, restructuring new building new ops for southern peninsula.

Executed logistics plan for bi-annual Southeast Asia training events across USAF, special ops, governmental agencies and military branches.

Implemented $4 million in strategic spending plans for training and logistics asset allocation.

Liaised with US and Foreign third-party vendors overseeing procurement processes.

Enlisted- Prior Service- Nurse LVN in Texas, Georgia, and Colorado, commissioned in 2009

Combat Medic – Staff Sergeant (2002-2007), Afghanistan and Iraq

Co-authored Combat Medic Handbook for Urban Warfare adopted by the Army Medical Department Center and School (AMEDDC&S) as a military educational standard, taught to all Combat Medics since 2007, impacting the forward logistics element during battlefield operations.

Training NCOIC

Gave intensive medical care, trauma treatment and transport during combat operations for over 2000 soldiers in combat and training exercises while deployed in an austere combative environment.

Education & Training

Northeastern University, Boston, MA

Bachelor of Science, Business Management

LeaderQuest Holdings, Inc: CompTIA (A+, Network+, Security+)

LeaderQuest Holdings, Inc: Project Management Professional

PMI Certification-In-process

United States Army:

Advanced Leadership and Professional Development Course

Advanced Team Presentation Training

Military Intelligence and Analysis Course

Foreign Disclosure Officer Management Course

Security Manager’s Course (Physical and Personnel)

Information and Physical Security Manager’s Course

Technical Space Operations Course

Space Cadre Course

Associations

PMI-Project Management Institute, Pikes Peak Chapter

Technical Skills

Software: Microsoft Office Suite (MS Office/MS Project) (2003, 2007, 2010-to current), SharePoint

Operating Systems: Mac/Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, Windows 10

Intelligence Operating Systems: JPAS, TIGR, PALINTIR, CPOF, ArcGIS, HOTr, JWICS, SIPR, NIPR, eMAAP, DRRS, SMADS, GMAP-S, Intelshare/Intellink

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