Customer Service Human Resources
Resume:
Shawn Johnson
Management
217-***-**** ********@*****.*** champaign, illinois 61802
PROFESSIONAL SUMMARY
Dynamic leader with significant experience in operations and team management at Jeld-wen Windows and Doors. Excelled in enhancing productivity and efficiency, demonstrated through innovative problem-solving and effective staff training. Skilled in Process Improvement and Conflict Resolution, adept at driving projects to completion and fostering collaborative team environments. Mastery in leveraging Organizational Skills to exceed employer expectations, achieving measurable success without compromising quality.
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Focused individual with managerial experience in the business sector. Proven ability to develop and execute strategic plans, build relationships with clients, and manage the day-to-day operations of the business. Expertise in budgeting, financial analysis, and personnel management.
Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment. SKILLS
Promotional materials development Leasing and sales Department Oversight Customer rapport Store management Presentations Operations Management Business Administration Staff Management Project Management Problem Solving Human Resources Management Team Leadership Decision Making Conflict Resolution Process Improvement Critical Thinking Interpersonal Skills Organizational Skills Employee Performance Evaluations Project management abilities Google Drive Workload Management Meeting facilitation Policy Enforcement
EXPERIENCE
ASSOCIATE MANAGER, Urbana, Illinois
Capstone Logistics, November 2023-Present
• Conducted regular performance reviews to track progress and provide feedback on job performance.
• Managed a team of 10 associates, developing and implementing strategies to increase productivity and efficiency.
• Analyzed data to identify areas for improvement in operations and customer service.
• Motivated associates through recognition programs that rewarded exceptional work ethic.
• Resolved conflicts between employees using effective communication techniques and problem-solving methods.
• Enforced safety standards throughout the workplace, reducing liability risks for the company.
• Provided leadership and guidance to staff members, helping them reach their goals and objectives.
• Developed employee training programs to ensure company policies were followed.
• Collaborated with other departments to develop initiatives that improved operational processes.
• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
• Coached and mentored new employees on company policies and procedures.
• Interviewed potential job candidates and made hiring recommendations to general manager.
• Coordinated employee schedules according to staff availability and processed time-off requests.
• Executed productivity benchmarks across departments to maximize company revenue. PRODUCTION MANAGER, Rantoul, Illinois
Jeld-wen Windows and doors, February 2018-October 2023
• Managed a team of 20+ employees in the production department.
• Trained staff on safety procedures, quality standards, and equipment operation.
• Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines.
• Oversaw optimum daily operations, exceeding customer expectations.
• Developed innovative solutions to complex problems encountered during daily operations.
• Enforced safety regulations to promote accident-free workplace.
• Increased production and assets capacity, minimizing costs and maintaining quality standards. Conducted regular meetings with plant managers to review progress on goals set forth by executive management team.
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• Assisted human resources with staffing requirements, maximizing productivity.
• Resolved conflicts between departments or personnel within the organization as required. HEAVY EQUIPMENT OPERATOR, Dwight, Illinois
R&R Donnelly, March 2013-January 2017
• Inspected equipment regularly to ensure proper performance of the machine.
• Operated excavators, dozers, front-end loaders, and backhoes with precision. Operated heavy equipment such as bulldozers, excavators, backhoes and loaders to move earth and materials in construction projects.
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• Exhibited excellent hand-eye coordination when maneuvering large machines in tight spaces.
• Followed work instructions and communicated with supervisors to verify proper execution of job tasks.
• Assisted in loading and unloading of materials at job sites using various pieces of heavy equipment.
• Demonstrated strong communication skills when coordinating between ground crew members and supervisors.
• Followed safety regulations while operating machinery and ensured that all safety features were working properly.
• Followed safety protocols and protective gear requirements to foster safe work environment.
• Loaded and unloaded materials from trucks and staged for use in construction projects. EDUCATION
BACHELOR OF SCIENCE (B.S.) IN HUMAN RESOURCE DEVELOPMENT, Colorado Springs, CO, US
Colorado Technical University, May 2022
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION, Colorado Springs, CO, US
Colorado Technical University, May 2021
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN CARPENTRY, Raleigh, NC, US North Carolina State University, March 2021
ASSOCIATE IN FINE ARTS (A.F.A.) IN ARCHITECTURAL BUILDING ENGINEERING TECHNOLOGY, Raleigh, NC, US
North Carolina State University, November 2020
CERTIFICATIONS
• Blueprint Specialist • Master Carpentry
REFERENCES
MARLVINA HAMPTON Jeld-wen
Assistant Human Resources Manager Boss
********@*****.***
DANE ELHER Harvest Frito Lays
Owner Business Owner
*********@*****.***
CHARLES MINOR T.H.I.N.K Founder
Owner Think Organization Mentor For Change
************@*****.***
LANGUAGES
Spanish
Advanced
St Anne High School
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