Customer Service Crew Member
Resume:
Vanessa Juarez
Tucson, AZ *****
***************@***********.***
Actively seeking a customer service position where I can contribute my problem-solving, organizational, strong multitasking skills and fast learning ability to ensure increased customer satisfaction with your service team.
Authorized to work in the US for any employer
Work Experience
Manager/Crew Member
McDonald's - Tucson, AZ
August 2022 to Present
• Greeting customers with a smile
• Taking accurate food orders
• Preparing food
• Ensuring items are well stocked
• Maintaining restaurant cleanliness
• Working with other crew members and managers to meet shift goals
• Answering customer questions about menu items, promotions, and combinations
• Ensuring health and safety standards are met
• Reporting potential hazards or violations to the crew chief
• Conducting accurate sales transactions
• Maintaining a balanced register
• Coordinating bagging procedures
• Planning for each shift
• Monitoring performance during the shift
• Ensuring the team meets McDonald's standards
• Monitoring safety, security, and profitability
• Communicating with the next shift manager
• Meeting targets during their shifts
• Closing/Opening POS system for end of night shift beginning day shift in 24HR store Cashier/Manager
Popeye's Restaurants - Tucson, AZ
July 2023 to October 2023
• Greeting customers with a smile while receiving orders and processing payments
• Preparing and packaging food and drink products
• Unloading and stocking inventory items as needed
• Working on the food preparation line
• Helping in the kitchen
• Maintaining inventory
• Following customer service policies and procedures
• Maintaining product knowledge
• Acting with integrity and honesty, and promoting the culture of Popeyes Restaurants
• Achieved Management Position after one month of employment Housekeeping
Prologistix / Sonesta Suites - Tucson, AZ
April 2021 to August 2022
• Duties included
• Dusting and polishing furniture and fixtures.
• Cleaning and sanitising toilets, shower/bathtubs, countertops, and sinks.
• Maintaining a clean and sanitary kitchen area.
• Making beds and changing linens.
• Washing windows.
• Vacuuming and cleaning carpets & rugs.
• Sweeping/vacuuming, polishing, and mopping hard floors.
• Sorting, washing, loading, and unloading laundry.
• Ironing clothing items.
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies.
• Cleaning mirrors and other glass surfaces.
• Emptying trash receptacles and disposing of waste.
• Washing blinds
• Tidying up rooms
• Monitoring cleaning supplies and ordering more as needed .
• Reporting any necessary repairs or replacements.
• Helped train new hires - along with any other chores including upkeep for lounge, lounge's water room, break room .
• Once my tasks had been completed, i offered assistance so co workers could have their tasks finished up in a timely matter as well.
Commissary Worker
ProLogistix Temp Service / Keefe Group - Tucson, AZ April 2021 to August 2022
• Carefully reviewed listed items to be located, collected, verified, packed and prepared for commissary orders to be shipped off to inmates in federal and state prisons.
• Restocked shelves keeping items available for orders to be picked quickly correctly & consistently .
• Verified expiration dates on perishables to avoid expired foods & snacks arriving to clients. Housekeeping
Safi Works - Tucson, AZ
April 2022 to July 2022
• Duties included
• Dusting and polishing furniture and fixtures.
• Cleaning and sanitising toilets, shower/bathtubs, countertops, and sinks.
• Maintaining a clean and sanitary kitchen area.
• Making beds and changing linens.
• Washing windows.
• Vacuuming and cleaning carpets & rugs.
• Sweeping/vacuuming, polishing, and mopping hard floors.
• Sorting, washing, loading, and unloading laundry.
• Ironing clothing items.
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies.
• Cleaning mirrors and other glass surfaces.
• Emptying trash receptacles and disposing of waste.
• Washing blinds
• Tidying up rooms
• Monitoring cleaning supplies and ordering more as needed .
• Reporting any necessary repairs or replacements.
• Helped train new hires - along with any other chores including upkeep for lounge, lounge's water room, break room .
• Once my tasks had been completed, i offered assistance so co workers could have their tasks finished up in a timely matter as well.
Target Team Member
Target distrubution center - Tucson, AZ
May 2020 to June 2021
• Perform an array of functions such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving items
• Processing, packaging and shipping orders accurately.
• Organizing stocks and maintaining inventory.
• Inspecting products for defects and damages
Construction Apprentice / Laborer
4Points Construction - Tucson, AZ
January 2017 to August 2019
• Finish work laborer / apprentice:
• prepping,
• painting,
• power washing,
• measuring,
• organize building materials,
• repairs,
• Renovations,
• trimming,
• physical endurance,
• compliance,
• heavy lifting,
• Maintenance,
• Basic math,
• Flexibility,
• Team Work and Customer Service
House / Apartment Cleaner
MQtonSue Cleaning - Tucson, AZ
June 2016 to September 2016
• Responsible for cleaning numerous homes in a timely and orderly manner - preparing apartments for new tenants. Arriving on time and working efficiently.
• Perform heavy cleaning duties such as washing an scrubbing walls, vacuum carpets, cleaning glass and mirrors, sweeping mopping discarding garbage, sanitizing restroom floor, sink, toilet, bathtub. Sanitizing kitchen floor, fridge, stove, counters and cupboards.
• Removing stains and/or mold following procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures,
• Safely applying correct measures when mixing water and detergents in containers to prepare cleaning solutions.
• Fulfilled client requests consistently exceeding expectations in order to guarantee future services CSR
Afni - Tucson, AZ
July 2008 to May 2009
• Polished, professional CSR providing customer support experience in busy call center environments for Verizon Wireless inbound customer care.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
• Strategic relationship and partnership building skills - listen attentively, solve problems creatively and use tact & diplomacy to achieve win - win results
• Handle customer inquiries, complaints, billing questions, payment extension, service request, de- escalation for angry callers, locate resources for problem resolution and design best-option solutions.
• Attention to detail, improving customer experience, positive attitude, interpersonal skills and great communication.
Waitress/Cashier/Host
Pizza Hut - Tucson, AZ
January 2003 to July 2007
• Employed by establishments serving food and drinks to customers, organizing an enjoyable dining experience while ensuring food safety and alcoholic beverage regulation, providing excellent wait service to ensure satisfaction.
• Responsibilities include: providing menus - offering recommendations, taking orders, actively listening responding with positive language and remaining patient while resolving any problems that may occur, meeting customer's special demands, pleasantly serving food to customers, refilling glasses, keeping up tables.
• Punctual, cordial & hospitable,
• Profound knowledge of menu,
• Inspected item before serving,
• Observant & attentive,
• Tip accepting manners
Education
Certificate in Behavioral Health
1LifeServices - Phoenix, AZ
April 2023 to April 2023
High school diploma
Ajo High School - Ajo, AZ
2006
Skills
• Heavy Lifting
• Math
• Host/Hostess
• Construction
• Microsoft Word
• Lawn Care
• Order Picking
• Packaging
• Materials Handling
• Assembly
• Food Safety
• Shipping & Receiving
• Pallet Jack
• Remodeling
• Warehouse Experience
• Facilities Maintenance
• Food Preparation
• Commercial Cleaning
• Cleaning Experience
• Computer Skills
• Phone etiquette
• Sales
• Customer service
• Front desk
• Typing
• Bilingual
• Laundry
• Landscape Maintenance
• Serving Experience
• Upselling
• Restaurant experience
• Cashiering
• English
• Expert
• Spanish
• Intermediate
Contact this candidate