Product Designer Senior Ux
Resume:
Professional summary Senior Product Designer with extensive expertise in diverse domains such as eCommerce, Retail, Finance, Life Science, Insurance, Healthcare, and Technology. Proficient in leading design projects, developing innovative design systems, and enhancing user satisfaction through data-driven insights. Demonstrated ability to drive operational efficiency and create engaging user experiences across various platforms.
My focus and drive are identifying and solving real problems while creating simple, engaging, and delightful user experiences. I successfully shipped various consumer-facing products in B2B/B2C/C2C, including enterprise applications, web applications/portals, dashboards, and native mobile applications. Employment history
Jul 2023 - Present Senior UX Designer (Consultant), Walmart Inc Oct 2021 - May 2023 Lead / Senior Product Designer, Zulily LLC Mar 2020 - Sep 2021 Senior UX Designer (Consultant), Flaxton Inc Groupon (11/20 – 11/21)
• Collaborated with the 3PIP team to create "GrouponConnect," an innovative API-based platform that streamlines marketplace vendor onboarding by allowing them to import products with a single click easily.
• This tool also enabled seamless transactions within the Groupon portal, eliminating the need for vendor site visits. As a result, onboarding costs and time have been reduced by 90%. Walmart (03/20 – 10/20)
Designed user-centric interfaces for the Wishwall enterprise application, integrating real-time analytics to boost observability and operational efficiency by 60% and enhancing user satisfaction. Partnered with SRE cross-functional teams to create key UX components to introduce CCM, CRQ, Failover Playbooks, and numerous data-driven real-time KPI dashboards to enhance recoverability, alerts, and incident management, saving approximately $90-140M annually.
Pioneered the development of SRE Recoverability, Vendor Health Monitoring, Kafka Lag monitoring, and integrated Kafka offset management. Optimizing incident management and driving a 97-hour reduction in SRE operation time quarterly. Directed AI-based Wishlenz Auto Root Cause Analysis (Auto RCA) dashboard feature and streamlined SRE operations to reduce incident analysis and response time by 70%.
Advocated and implemented new UX standards and design systems for Wishwall, leading to improved UI reliability and enhanced user experience.
Managed multiple in-house and external user-based design projects by partnering with cross-functional teams to develop Vendor Onboarding Automation Systems, Vendor-Merch Event management Dashboards, Inventory Management systems, and responsive web Portals for Market Influencers.
Successfully led a project with a user-centered UX strategy for vendor onboarding automation systems, resulting in a 90% increase in vendor satisfaction and a quarterly 30-80M reduction in onboarding costs. Facilitated monthly stakeholder meetings with the UX team to ensure seamless design system updates and alignment. We have developed a proprietary molecule design system for Vendor Squad, standardizing UI components and reducing design inconsistencies across multiple platforms.
Collaborated with Walmart's GDP team and created a centralized finance KPIs dashboard for Walmart's GDP finance team for both web dashboards and mobile apps (iOS and Android).
The dashboard helps the GDP finance team to view, analyze, compare, and customize individual and multiple store finance KPIs data by region and city with a time filter.
Enhanced Walmart's mobile apps for iOS and Android, facilitating detailed analysis and comparison of finance data across various parameters on the go anywhere by the GDP team and enhancing data analysis efficiency by 90%, achieving 100% team satisfaction.
Ravikumar Arumugam
Senior Product Designer
Austin, Texas, USA
*********.*****@*****.***
Dec 2009 - Mar 2020 Lead UX Projects, Cognizant Technology Solutions Education
1997 - 2001 Bachelor of Engineering - Electrical and Electronics Engineering University of Madras, Chennai, India.
2002 - 2004 Professional In Multimedia
Arena Multimedia Institute
Graphic/Web/UX design, Multimedia audio/video streaming, CMS Management, and 2D/3D animation. Skills Design Lead Product Design UX strategy Interaction design User Research and
Competitive Analysis
Quantitative/Qualitative
Research
Personas and User
Flow/Journey
Information Architecture
Data Analysis/Visualization Wire-framing and
Prototyping
A/B & User Testing W3 Standards and
Accessibility 508
compliance
Enterprise Design Systems Cross-functional
Collaboration
Operational Efficiency
Gains
Dashboard Design
Mobile App Design Responsive Design Chatbot Design User Interface Design Visual Design Creative Problem Solving Prototyping Design Thinking Brand Identity Design User Experience
Optimization
Links
Website ravikumararumugam.com
Portfolio tinyurl.com
LinkedIn linkedin.com
Additional information Honors & Awards
Design Patent, Feb 2013
Designed eBay's "Tablet Web Browsing" – Its digital window-shopping experience on tablet browsers and native apps. Languages English
Proficient
Tamil
Native
Enhanced Groupon vendor onboarding with a self-service approach, cutting costs by 60%. Led an offshore team for Gilead mobile apps and web portals, developing advanced design systems. Spearheaded the redesign of Wells Fargo's API Developer portals, enhancing UI and admin dashboard functionality. Directed design strategies for Humana's CGX 2.0 B2B Hub, achieving an 80% reduction in processing time Developed an intuitive BCD dashboard for CareFirst BCBS, cutting broker processing time by 45%. Led offshore design team for multi-state Health Enterprise MMIS portal, reducing processing times by 72%. Implemented HIPAA, WCAG, and 508 compliance, ensuring state-specific accessibility standards. Optimized the Nevada Health Exchange system, reducing member's eligibility and checkout times by 65%. Designed responsive UI for eBay, boosting tablet browser sales from 32% to 88%. Directed a cross-functional team enhancing mobile app UX for a leading healthcare provider, reducing user drop-off by 40%. https://patents.justia.com/inventor/ravikumar-arumugam https://patents.google.com/patent/CA2847063A1/en
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