District Manager North Carolina
Resume:
Leslie Sutton
Monroe,North Carolina 28110
cell. 330-***-****)
********@*****.***
DISTRICT MANAGER/AREA MANAGER
I oversee the operations of multiple stores within a region. My primary responsibilities include recruiting and training store managers, setting regional goals and ensuring that the stores under their supervision adhere to company and industry regulations. I have a thorough understanding of retail aesthetics and customers. I possess strong analytical skills and I am a great problem solver.
AREAS OF RESPONSIBILITY
•Act as a liaison between the headquarters and the area’s branches by making regular visits and interacting with management.
•Be in charge of operational practices making sure that each branch runs smoothly and meets projected revenues and sales budgets.
•Coordinate reports and make recommendations to senior management in order to grow market share, improve customer experience and drive growth.
•Ensure that each branch delivers value and excellence to the clients.
•Cultivate and grow a strong team of committed branch managers that will maintain profit margins and implement business plans.
•Ensure that all projects are executed profitably and in compliance to standardized business practices.
•Apply innovative approaches and techniques to keep updated with competition.
SKILL SET
•Proven district management working experience.
•Entrepreneurial mindset and clear thinking when faced with obstacles and challenges.
•Business development and strategy implementation knowledge.
•Strong leadership and decision-making skills.
•Ability to sell, manage and drive growth.
•Excellent customer relationship management skills.
WORK HISTORY
Area Leader, 10/20-current
•7-11 Corporation – Charlotte NC
•Improved employee turn-over taking it from 220% 1/18/21 to currently at 83% with all leadership positions filled.
•Human Resource experience, training, hiring and accountability.
•Work with Franchise owners to run better sales and profits and maintain thier locations to company standards.
•Loss Prevention, cash controls, lottery controls and inventory management.
•Currently merchandise and cash variation are under budget coming at .32% of sales on a budget of .50%
•Run a 14 store market with sales in excess of 1.8 million a year.
•Review P&L statments, forcast budgets, payroll controls.
Market Manager, 12/2018 to 10/2020
CircleK- Bakersfield
•25 store, dual market management experience with sales in excess of 1.4 million a year
•Drove my current market to a positive 5.5% over budget in FY19, from a deficit of -32% to budget when I first took control on January 18, 2019.
•Improved employee turn-over taking it from 220% 1/18/19 to currently at 76%.
•Hired, trained and promoted 6 store managers in less than 12 months to stabilize and fulfill the prior openings.
•Coordinated and established hiring fairs, taking them outside to the parking lot and interacting with the community on site. Establishing better brand recognition for future employees.
•Current “Reach for the Beach Winner” for overall sales performance along with 3 of my market store managers.
•Currently merchandise and cash variation are under budget coming at .52% of sales on a budget of .70%
•Currently salaries under budget in the market with respects to current covid-19 challenges.
District Manager 5/18- 12/18
FALLAS/FACTORY-2U
•Organized and oversaw sales floor and visual merchandising
•Ensured inventory accuracy and detailed cycle counting process
•Handled sales budgets, Human resource, which significantly improved performance efficiency of employees.
•Immediately drove sales to an 8% over budget in a 4 month period, resulting in a 12% over budget during my time.
•Reduced shrink to .8% of sales on a budget of 1.5%
•Guaranteed customer satisfaction by providing prompt assistance and service while ensuring compliance of weekly company advertisements
DMIT, 8/2017 to May 2018
Toys R Us/ Babies R US – San Mateo
•Improved overall store shrink by .6% bringing it to the bottom line
•Ensuring stores met the current matrix in Instant Credit, Square Trade and Loyalty programs.
•Consistently improved our processing time and accuracy of online orders.
•Re-enforced company standards on monthly visits by working with Associates and management staff to merchandise, identify areas of opportunity, capitalize on cross merchandising to ensure maximum sales and ensure that the store met or exceeded company standards on customer service.
•13 Store District with average sales in excess of 550 million in sales.
•Hiring, training and staff accountability.
District Manager, 10/2015 to 8/2017
Family Dollar - S Chester Ave
•The district was trending at a 3.1% and finished at a 2.3% under budget by .25% during my tenure.
•Issued payroll budgets and ensured stores worked within their allotted hours.
•Taught and trained associates to merchandise by implementing cross merchandising items of higher margin to drive profits
•Partnered with HR to implement IDP plans for all associates wanting to advance within the company. This produced solid foundations for growth and resulted in fewer employee turn-overs and positive morale.
•Re-enforced company standards on monthly visits by working with associates to merchandise, and identify areas of opportunities for the store manager. Ensuring that each visit was training and teaching experience.
•YTD sales (2016) increased 14.4% over budget.
Store Manager, 05/2013 to 10/2015
Family Dollar - Rio Vista California
•Organized and oversaw sales floor and visual merchandising
•Ensured inventory accuracy and detailed cycle counting process
•Handled sales budgets, Human resource, which significantly improved performance efficiency of employees
•Ensured store profitability through strategic marketing driving sales to an 8% comp in a 4 month period, resulting in a 12% comp at year end and a .8% in shrink.
•Guaranteed customer satisfaction by providing prompt assistance and service while ensuring compliance of weekly company advertisements
Receiving Manager, 06/2012 to 06/2013
Tractor Supply Company - Warren, Ohio
•Administered all receiving processes for a 300 million store
•Maintained Accuracy of data entry and sock inventory, managed payroll expenses within budget
•Organized merchandise receiving dock and processed merchandise in a timely manner.
•Supervised and motivated 12 to 15 employees and ensured compliance with all operating procedures
Store Manager, 05/2008 to 06/2012
Dollar General - Youngstown, OH
•Managed all aspects of a 7,500 sq. ft. retail shop
•Ensured accuracy of all inventory
•Created and maintained daily sales analysis paperwork and reports
•Ensured a safe work environment by reducing theft and a secure sales floor
•Hired, trained and developed all store associates to provide a great customer shopping experience.
EDUCATION
Associate of Arts: 1987
Community College of Allegheny County - West Mifflin, PA
Business & Mathematics, 1986
Geneva College - Beaver Falls PA
High School Diploma: 1985
Baldwin High School - West Mifflin, PA
REFERENCES
Rodolfo Tovar, Market Manager/Mentor
Leslie Brown, Market Manager (2616)
James Layfield, Owner/Operator
Robert Shelly Friend
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