CSR

LAURA WELSH

**** ****** ****, *****, **

419-***-****

********@*****.***

S K I L L S

Highly organized and customer-

focused individual with a strong

background in handling customer

inquiries and complaints effectively.

· communication

· problem-solving

· empathy

· interpersonal

· time management

· conflict resolution

· patience

· active listening

· organization

· Styling

· Hair cutting

· Hair coloring

· Consultation

· Product knowledge

· Client communication

· Sanitation practices

· Up-to-date on trends

· Compassionate

· Detail-oriented

· Observant

· Team player

· Ability to follow instructions

· Physical endurance

· Basic medical knowledge

· Patient care

· attention to detail

· adaptability

· leadership

· project management

· technical skills

E X P E R I E N C E

STNA STATE TESTED NURSING

ASSISTANT

2023 — Present

Ayden Healthcare Wauseon, OH

Provide basic patient care under the direction of nursing staff Feed, bath, dress, groom and changing patient linens Ensuring resident medical needs are being addressed Provide physical support to assist patients to perform daily living activities Ensuring patients receive appropriate nutritional needs based on care plans Recording vital signs, such as temperature, blood pressure, pulse, or respiration rate

STNA STATE TESTED NURSING

ASSISTANT

2023 — 2024

Manor at Perrysburg Perrysburg, OH

STNA STATE TESTED NURSING

ASSISTANT

2022 — 2023

Swanton Valley Healthcare Swanton, OH

Taking care of patients' nutritional needs Assisting bedridden patients with transport needs Ensuring the proper care of patients' physical and psychological needs Cleaning and sterilizing medical equipment before and after use Changing bedding Bathing and grooming patients SALES ASSOCIATE/CUSTOMER

SERVICE REPRESENTATIVE

2019 — 2022

GM/Shivley Brothers Toledo, OH

Track sales orders, purchase orders, and invoices Maintain a high level of professionalism with customers demonstrating excellent customer service Work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.

COSMETOLOGIST/STYLIST/ARTISTIC

DIRECTOR/TRAINER/BLONDING

SPECIALIST

2011 — 2019

Salon 427 Spring Hill, FL

Senior stylists who helped actualize the salon's creative vision. Set standards for everything from haircuts to color formulations Manage apprentices, coach junior stylists, and educate on new techniques Consult directly with client's to understand their needs and preferences Create cuts, colors and styles to bring the client's vision to life. Perform blow drying services, natural curl set styling and iron work to create a beautiful finish and style. Excellent customer service, communication skills. Handle the salon's client's with great care and develop good relationships. Team player and flexible with many working conditions. Practice efficient salon duties and tasks. Specialize in blonding techniques and hold extensive knowledge of the vast spectrum of blonde hues

E D U C ATION

High School Diploma 2000 — 2004

BOCA RATON COMMUNITY Boca Raton, FL

AA 2005 — 2006

PALM BEACH STATE COLLEGE Lake Worth, FL

COSMETOLOGY 2008 — 2009

BENE'S INTERNATIONAL SCHOOL OF BEAUTY

New Port Richey, FL

STNA Certification 2022 — 2022

Touching Hearts - Healing Lives Sylvania, OH

C E R T I F I C ATIONS & C O U R S E S

STNA License - Ohio

Cosmetology License - Florida

Additional Training

Blowout Salon Staff Training - The Blowout Academy Keratin Complex Certified

Sonny d - 1.0 Advanced

DJ Muldoon- Advanced Cutting Course

Paul Mitchell Gathering Vegas Training

Donna Bella Extensions Certified

R E F E R E N C E S

Steve Flemming - Owner - Salon 427 - (352) 428- 7957 Dominique DiBenedetto - Owner - Aura Hair Co - (561) 706 - 8630 Julie Gigandet - Registered Nurse - (419) 464 - 1279 Dina Brady - Owner and Coach - Dina Brady Coaching - 305-***-****

· Provided direct care to elderly patients in a nursing home setting.

· Assisted with daily living activities such as bathing, dressing, and feeding.

· Monitored vital signs and reported any changes to the nursing staff. Assisted in the transfer and positioning of patients to prevent pressure ulcers.

·

Documented patient information accurately and timely in electronic health records.

·

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