Behavioral Health Supervisor San Luis Obispo
Resume:
Chelsea Baker
Atascadero, CA *****
***********@*****.***
I have over 25 years experience providing direct care to the dual diagnosed population. Starting my career with San Luis Obispo County Behavioral Health in 2004, I accepted a position on the Psychiatric Health Facility where I spent 5 years providing direct services to the severely mentally ill. My tasks included mental health assessment and evaluation, 5150 assessments and safety planning, intensive case management, medication administration and detoxification, formulating care plans, and discharge planning. During my 18 years with the department, I was promoted 4 times and provided intensive case management to the most difficult to treat clients in the system. In 2023, when the Psychiatric Health Facility privatized and became Crestwood Behavioral Health, I transitioned to San Luis County Jail where I administer Suboxone and Methadone to dual diagnosed inmates and complete mental health assessments.
Work Experience
Behavioral Health Program Supervisor
San Luis Obispo Behavioral Health - San Luis Obispo, CA June 2019 to June 2023
As a Behavioral Health Program Supervisor, I provided oversight and supervision to all staff and patients at San Luis Obispo County Psychiatric Health Facility. I managed day to day operations including monitoring health and wellness of each client and communicated with various medical providers to assure best outcome. Provided training and education for all assigned social workers and student interns. recommendations, process improvements and corrective action plans.
Fostered relationships to define programming needs and strengthen organizational standing. Planned, directed, coordinated and monitored multiple behavioral health services and programs and complied with licensure, certification, accreditation and statutory requirements.Iimplemented preventive strategies to limit illness and serious incidents and coordinated documentation across shifts. Developed and implemented new program features to address needs of clients. Evaluated program effectiveness to develop improved methods. Provided training to staff to develop individualized treatment plans and measured ongoing effectiveness. Facilitated trainings in order to improve productivity and performance through hands-on coaching. Reviewed all incident reports and provided recommendations for system improvement and responded to DHCS requests during investigations.
Intensive Case Manager
San Luis Obispo Behavioral Health - San Luis Obispo, CA September 2014 to June 2019
I provided oversight and case management services to approximately 95 LPS conserved clients in San Luis Obispo County.
I collaborated with Public Guardians Office and treatment team several times a week to assess clients level of placement and need for change.
Provided bi weekly consultation with providers to assess treatment progress and readiness to transition to alternative placements.
Discussed client advocacy and referral services, supporting families with education and resources. Implemented new procedures for existing programs.
Referred patients to community resources for mental health treatment and employment services. Conducted 5150 evaluations and formulated safety contracts. Arranged admission to psychiatric hospital .
Reviewed treatment plans against individual goals and healthcare standards. Transitioned clients to different providers based on progress or needs. Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Case Manager
San Luis Obispo Behavioral Health - San Luis Obispo, CA August 2009 to July 2014
Developed client-driven treatment plans with obtainable short and long-term goals for clients with severe mental illness.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Participated in case conferences with multi-disciplinary team to discuss and monitor client care planning and progression.
Collaborated with local service providers, outreach workers, case managers and community agencies to facilitate services for members.
Established and maintained relationships with several community partners to meet client needs. Conducted assessments to obtain information for participant-centered plan of care. Provided medication support services including obtaining MD orders for medication refills and administration of IM injections.
Assassed for side effects, documented information in patient charts, and communicated status updates to interdisciplinary care team.
Monitored residents with self-administered medications and reported deviation from plans of care to MD. Documented and reported observations of patient behavior, complaints or physical symptoms. Communicated with patients to determine feelings, need for assistance or social and emotional support. Assessed clients for 5150 holds and formulated safety contacts. Arranged admission to psychiatric health facility when necessary. Provided direct service and support by handling referrals for advocacy issues or resolving complaints. Consulted with staff on resolution of complex service issues. Education
Psychiatric Technician in Psychology
Cuesta College - San Luis Obispo, CA
June 1998 to June 1999
College in Psychology
Cuesta College - San Luis Obispo, CA
Skills
• Crisis Intervention (10+ years)
• Case Management (10+ years)
• Behavioral Health Supervisor (5 years)
• Crisis Management (10+ years)
• Intake Experience (10+ years)
• Medication Administration (10+ years)
• Behavioral Health (10+ years)
• Social work (10+ years)
• Microsoft Excel
• Microsoft Office
• Conflict management
• Supervising experience (4 years)
• Communication skills
• Safety plans
• Leadership
• Nursing
Certifications and Licenses
Licensed Psychiatric Technician
June 1999 to September 2025
LPT30507
LMFT
Driver's License
September 2014 to September 2024
B6428388
Additional Information
During my career at Behavioral Health, I had many opportunities to work outside of my licensure which is where I found my passion for Case Management. I filled in behind the Social Worker on several occasions where I facilitated trainings to in discharge planning and how to link to appropriate services. I went into clients homes and met with families to provide education and resources. I collaborated with various San Luis Obispo County agencies and to organizations to build rapport and establish professional relationships in order to provide resources to the clients.
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