Insurance Agent Call Center

Skills:

Performed regular telephone contact with providers to discuss status of re-billing and reimbursement process to ensure account resolution.

Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Maintained and prioritized daily tasks and projects including call logs, appointments, and general errands.

Developed new customer relations through telephone contact and sales activity.

Education:

High School Diploma Green Oaks High School 05/15/2005

College (Business Administration) Virginia College @ Shreveport 04/2018-06/2018

Employment History:

LDOR Lead Young Williams Bossier City, La 71111

02/2023-present

Licensed Insurance Agent Direct Auto Insurance Shreveport, La 71118

01/2022- 02/2023

Call Center Agent GDIT Bossier City, LA 71111

05/2021-01/2022

Licensed Insurance Agent Geico Insurance Company Shreveport, La 71115

12/2020- 05/2021

MSR/Licensed Insurance Agent (USAA) Teleperformance ASD Shreveport, La 71129

11/2017-12/2020

Call Center Agent Margaritaville Resort and Casino Bossier City, La 71111

05/2017-10/2017

Supervisor - Windstream Teleperformance ASD Shreveport, La 71129

11/2012-04/2017

Assistant Manager Security Finance Shreveport, La 71108

06/2012-10/2012

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