Customer Service Social Media
Resume:
Jimmy Orlando Anderson Brooklyn, NY *****
************@*****.***
PROFESSIONAL SUMMARY
Hard-working individual with diverse work history, including background in Customer Service, Warehouse, Security, and Transportation. Self-motivated and reliable; works well independently or as part of a team with minimal supervision. Good communicator with proven ability to facilitate service and multi-task in busy environments. Patient, focused and diligent; able to work accurately in fast-paced environments. Highly adaptive and eager to learn and apply new skills. Seeking a Call Center position where my computer skills and customer service experience will contribute to the smooth operations of a business.
MS Word, Excel, Outlook, Internet and social media savvy; familiar with multi-line phone systems
Forklift Operator
CDL Class C License
NY State Security Guard License (expired)
8 (expired) & 16 Hour Certificates
SKILLS
Customer Service
Provided world class customer service in a large entertainment venue while taking tickets; directed patrons to various locations within the facility and answered questions from the general public about available services in a friendly, respectful manner
Reported activities or any irregularities after each shift; communicated information to next shift’s staff clearly
Demonstrated respectful communication skills with people of different ages and from different walks of life; maintained productive, professional relationships with supervisors, clients and co-workers
Escorted visitors to specified locations and provided friendly customer service to help individuals find meeting rooms, locate merchandise or meet staff members
Explained rules and enforced company policies and procedures; resolved issues effectively and efficiently
Administrative
Wrote and filed incident reports and notified public safety authorities, as necessary
Checked IDs and ensured visitors signed in on logs; verified reservations or appointments and authorization to be in building
Entered customer data into databases; handled personal and financial information carefully to protect privacy
Great with clerical work such as handling heavy call volumes, filing, printing and copying documents, etc.
Operations, Security & Safety
Handled large sums of money, following all organizational security protocols and remaining alert to possible security threats
Picked up and delivered currency and other financial notes to customers daily; took daily inventory of inbound currency into Cash Logistics; verified currency for various accounts (Commerce Bank) etc. and secured money
Construction experience (brick layer, pipe fixing, machine operator, chipper runner, warehouse worker, loading and unloading)
Protected and ensured the safety and security of individuals, assets and property by patrolling and surveilling premises, both inside/outside of buildings; ensured the maintenance of safety conditions of client property: checked for unsafe conditions (hazards, unlocked doors and windows, etc.) and ensured exits and entrances were free from obstructions
Secured a large arena and facility by providing crowd control; handled video surveillance using CCTV equipment; ensured proper mechanical functioning and reported suspicious or illegal activity to supervisors
Performed janitorial work, acted as a dock operator, and handled shipping and receiving activities in a warehouse setting
WORK HISTORY
10/2020. Sub School Aide
Board of Education
08/2016-04/2017 Carrier/Package Handler FedEx Express Jamaica, NY
12/2015-07/2016 Account Manager Aaron’s Brooklyn NY
09/2012-09/2015 Security Officer/Security Shop Steward Barclays Center Brooklyn, NY
06/2011-06/2012 Security Guard Cambridge Security Services New York, NY
11/2010-10/2011 Head of Security/Inventory Manager Rainbow Shop Brooklyn, NY
EDUCATION
Alabama Southern Community College, Thomasville, AL
Coursework towards an AS in Computer Science (1997- 1999)
Bushwick High School, Brooklyn, NY
High School Diploma
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