Customer Service Data Entry

Michael Means

*********@*****.*** 864-***-**** Spartanburg, SC

Summary

Seeking a Customer Service Rep role, bringing 11 years of experience in customer service and patient coordination. Skilled in relationship building, efficient communication, and handling high-volume calls with a focus on service excellence. Proven ability to manage patient data, insurance verification, and financial documentation with accuracy and compliance. Work Experience

KBR

Processing Specialist (Military Contractor) Jul 2023 - Feb 2024

• Ensured stringent compliance with contract specifications and quality standards while managing labor support processes.

• Facilitated secure access verification procedures for local national work crews.

• Streamlined the out-processing system, enhancing efficiency and accuracy for workforce management. Prisma Health

Patient Access Specialist Apr 2023 - Jul 2023

• Maintains and enhances current knowledge of assigned payors regarding guidelines for billing, to include obtaining authorization/status

• Managed patient enrollment and facilitated insurance verification, ensuring accurate patient data entry and financial responsibility comprehension.

• Handled inbound and outbound calls, adeptly resolving complaints and executing billing and collections processes with a focus on service excellence

Dyncorp

Customer Specialist (Military Contractor) May 2016 - Oct 2022

• Established and sustained effective relationships with military members and local community, facilitating efficient communication and service provision.

• Delivered in-depth training to improve the proficiencies of 30+ team members per shift, ensuring high-quality performance.

• Managed financial documentation for military acquisitions and adeptly processed numerous calls and service requests. Whitten Center

Patient Coordinator Nov 2011 - May 2016

• Managed patient registration and insurance billing, facilitated referrals, and prepared surgical documentation while ensuring healthcare compliance and prompt resolution of financial inquiries. Education

Limestone College

Bachelor's Degree, Business Management Certification Dec 2015 University of South Florida

Certification, Data Analytics Feb 2024

Skills

Customer Specialist, EPIC Certified, Staff Training, Customer Relations, Microsoft Office Suite, Inbound/Outbound Calls, Auditing/Accounting, Administrative Experience, Data Entry, Conflict Resolution

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