Customer Service Sales Manager

Paula M. Leone

Rock Hill, SC ***** – 803-***-****

***********@*****.***

LinkedIn Profile: linkedin.com/in/paula-leone-3754351a6

Overview

As a consummate sales support, administrative and client-focused office professional, I seek a position in which my skills will benefit my overall team and bring value to the company.

Experience

Consultant

Robert Half Inc – Charlotte, NC

February 2024 – Present

Consulted in the manufacturing industry – Inside Sales Representative

Read and scaled blueprints for new construction projects

Prepared quotes for specialized trench drain products

Consulted with architects, engineers, distributors and contractors to provide drainage solutions for various sectors

Coordinated products for delivery with the customer service team

Searched for sales leads in the Construct Connect proprietary software of the construction industry

Liaised with the area sales manager to locate and provide product quotes for new projects

Responsible for preparing and presenting weekly productivity reports to the Sales Manager

Followed sales opportunities and updated projects as needed

Administrator

Catawba Baptist Church – Rock Hill, SC

April 2023 – Present

Responsible for all communications between staff, vendors and congregants

Support the Senior Pastor, bookkeeper and Daycare Director in administrative, accounting and marketing endeavors

Create, edit and distribute church correspondence and forms

Data entry and clerical support for multiple departments and volunteers

Conduct morning devotional meetings

Customer Service Representative

TSC, Inc. – Ridgeland, MS (Remote)

April 2019 – March 2023

Processed promotional sales orders for team in proprietary software database

Developed relationships and became a liaison between clients and vendors

Researched and problem solved issues

Developed profitable solutions to inquiries

Created proposals to serve our clients based on their current needs and objectives

Trained new CSRs and key account managers

Implemented time-saving techniques for order entries

Researched companies within specified territories and sent marketing information to my sales team

Cold calling and mining data to expand our client base

Managed numerous overseas contracts with vendors resulting in company’s sales increasing by 40%

Regional Account Coordinator

EGP, Inc. (Kyocera Florida) – Orlando, FL

October 2006 – April 2019

Managed and negotiated office equipment service contracts

Provided sales team support

Identified opportunities to upgrade office equipment and software solutions

Set sales appointments

Marketed Kyocera and after-market toner cartridges and fulfilled monthly and quarterly sales goals

Communicated with and invoiced clients

Ordered and dispatched parts and supplies for our service technicians and dealership

Managed parts inventory, packed and shipped parts and supplies to our offsite branches

Maintained client relations for sales and service department

Supported our accounting department and processed client payments

Sales & Technical Support

Arnott, Inc. – Cape Canaveral, FL

August 2003 – April 2006

Established working relationships with automobile dealerships and parts stores

Marketed our proprietary after-market air suspensions parts

Consulted with mechanics to trouble-shoot issues related to the function of an air-suspension system

Provided quotes, sold, and processed parts orders

Maintained office equipment and supplies

Skills

Microsoft Office/Microsoft Dynamics 365/ MS Publisher/Canva/Database Management/Facilis/Servant Keeper (proprietary software)/ Workflowy/Construct Connect (proprietary software)/ Onscreen Takeoff

References

Furnished upon request

Contact this candidate