Customer Service Shipping Clerk
Resume:
SUSAN FEW
**** ***** ****** **, *********, GA ***16
*******@*****.***
Areas of Knowledge
Sit Down Forklift Certified, Lead Shipping Clerk, Pallet Jack, RF Scanner, Wrap Machine, General Warehouse Operations, Excellent Customer Service and Interpersonal Skills
Work Experience
Sunland Logistics
CSR January 2017 - present
Responsible for all Outbound Systematic transactions related to outbound and transfer of materials related to the Scotts account.
Works with Customer Service to help resolve all systematic outbound issues and support any shipping inventory discrepancies.
Establish rapport with customers and interact to ensure open communication for problem resolution.
Provide timely feedback to customers regarding service failures or any other concerns.
Exercise discretion in inventory situations to ensure materials are processed timely and accurately.
Make decisions and supports the Operations on what priorities are and flow of work to be accomplished.
Plan loads for Wal-Mart, Lowes and Home Depot.
Schedules pick up appointments in SAP.
Plans and schedules trucks for pick-up.
Communicates with Wal-Mart, Lowes and Home Depot carriers by phone and email.
Codes missed pickups and carrier issues in SAP.
Prints out pick tickets.
Checks truck drivers in and out.
PGI all loads in SAP once the truck drivers have signed for their pickups.
Maintains appropriate documentation to ensure the outbound shift is set up for success.
Other duties as assigned and per the Scotts SOP’s.
Cross-trained in the Inbound office
GENCO
Shipping Clerk June 2001 - December2016
Check products for defects and accuracy and resolve any discrepancies between actual product and associated documentation.
Operate wrap machine to secure pallets and assign them to respective destination
Utilize RF Scanner to assign labels to pallets
Match actual product to associated documentation and record transactions in Warehouse Management System
Handle incoming and outgoing shipments, to include ensuring shipment safety, inspection, processing orders, and labeling
Manifest truck loads or Less-than-Truckload (LTL) shipments
Sign truck drivers in and out
Operate sit down forklift to load and unload merchandise
Deliver exceptional customer service when scheduling pickup appointments via phone and providing information regarding receiving/shipping data or issues
Perform data entry, entering daily loads into shipping database
Prepare invoices and delivery orders
Perform work safely and in accordance with company standards and safety regulations
Act as lead shipping clerk, guiding and training employees performing related work
Amazon
Dock/Shipper December 1999 - May 2001
Operated pallet jack to load and unload merchandise
Operated wrap machine to secure pallets and assign them to respective destinations
Utilized RF scanner to pull orders
Accurately picked, packed, and shipped finished goods to customers and sales reps while updating inventory and following related policies and procedures.
Provided exceptional customer service when scheduling pickup appointments via phone
Troubleshot shipping problems and errors to resolution
Handleman Company
Order Puller/Shipping January 1989 - November 1998
Operated pallet jack to load and unload merchandise
Utilized RF scanner to pull orders
Stripped and rewrapped tapes
QA orders and manifest truck loads or LTL shipments
Education
GENCO, McDonough, GA
Sit Down Forklift Certification January 2006
Newton County High School, Covington, GA
High School Diploma June 1989
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