Accounts Receivable Help Desk
Resume:
Dianne Luffman
Richmondville, NY
******@*****.**.***
Work Experience
Accounts Receivable Processor
Optum suporting Bassett Healthcare-Cooperstown, NY July 2022 to Present
Open, sort and distribute incoming mail.
Process check, credit card and cash payments for deposit. Enter payment tracking information into Excel.
Process payment documents for general ledger and finance departments. Scan documents into Onbase system for archiving.
Create batches of checks for EDI team for entry into EPIC system. Research patient information to process payments in same.
Office Assistant
Lamont Engineers-Cobleskill, NY
July 2021 to July 2022
Answer phones
Manage dead files
Run daily errands
Compile monthly marketing reports for BOD meetings Compile correspondence
Update personnel information
Compile and update project manuals and spec books
Purchase office supplies
Assist in the set up of company meetings and other gatherings Track petty cash
Equipment Department Administrative Assistant
Tri-City Highway Products, Inc.-Richmondville, NY
October 2017 to January 2020
Complete rental agreements using UCF forms and Rental Tracking Sheet Process insurance certificate requests from rental vendors Maintain electronic and physical rental folders
Enter all fuel received/used in tracking sheets
Process all fuel invoices from receipt to posting in A/P application Complete Sales Use Tax returns for NYS and IRS at year end for all consumption of off-road and on- road diesel fuel
Complete templates for import of all MasterCard fuel data via ComData to A/P application Perform daily tracking of all equipment utilized by job sites Create import templates to pull information into tracking application Help Desk Analyst – Level I
KeyBank-Albany, NY
October 2015 to October 2017
Troubleshoot multiple Key applications via phone and Jabber ERC-IM chat. Reset various passwords, Cisco corporate and branch voicemail; work with MMC to reset NT_A passwords. Resolve VPN and wireless connectivity issues for internal, home, hotel and other external access. Assist new hires with setting up and accessing their PCs. Troubleshoot issues with VMs via VDI and XenApp.
Top Issues Operations Specialist – Contract Position Adecco Resources – GE Company-Schenectady, NY
October 2014 to October 2015
Generate service requests via Oracle ERP system.
Generate purchase orders via SSS application.
Run weekly meetings via WebEx Meeting/Cisco Jabber and phone conference. Produce IOI documentation for distribution across business. Collaborate with Service Now team to implement Top Issues TIL platform. Assist in resolving customer and GE employee issues with same.
HR Systems Help Desk Expert
T & E Associates-Ballston Spa, NY
September 2013 to June 2014
Perform Level I help desk support via email, chat, telephone and GCRM ticketing system for GE worldwide. Follow standardized SOPs and training materials to obtain resolutions. Provide input for improvements on support materials. Support all GE HR Systems including OHR.
Use Windows XP Professional.
Troubleshoot Level I IT including navigational issues within browsers. Contract Administrator
AOW Associates, Inc.-Albany, NY
May 2011 to January 2012
Produce subcontracts, purchase orders, change order requests and change orders. Track insurance requirements of AOW to project owner and subcontractors to AOW. Enter submittal packages into Timberline system.
Project Administrator - IS/IT Support
8/06 – 11/09
LeChase Construction Services, LLC - Schenectady, NY Produce subcontracts, work orders, service agreements, DBIAs and purchase orders. Track insurance requirements of LeChase to project owner and subcontractors to LeChase.
Track the return of safety and quality plans, subcontractor disclosure forms and union affidavits sent to subcontractors.
Enter submittal packages into contract management system. Use Lotus Notes and AS400 accounting systems to research subcontractor/supplier information. Assist in the training of other office staff in contract/project administration. Assist co-workers and corporate IT department in resolving various networking, software and hardware issues (Windows XP/Windows Vista).
Map network drives and network hardware for co-workers. Set up and assist in resolving issues with VOIP phone system. Accounts Payable Supervisor
LeChase Construction Services, LLC-Schenectady, NY September 2005 to August 2006
Enter accounts payable information onto blueslips for entry by corporate office. Resolve customer service issues regarding payments on invoices and requisitions for payment. Assist co-workers and corporate IT department in resolving various networking, software and hardware issues.
Education
AA in Information Technology
University of Phoenix Online Campus - Phoenix, AZ
Skills
• ServiceNow
• Help Desk
• Technical Support
• VoIP
• Operating Systems
• Accounting
• Office management
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