Customer Service Relations
Resume:
A Customer Service Specialist with an impressive *5-year track record in diverse roles, demonstrating adaptability and versatility. Noted for driving sales, enhancing customer relations, and guiding teams with a strategic and innovative approach. Equipped with a wide range of skills including effective communication, problem-solving, and time management. Has a commitment to mentoring team members, optimizing operations, and delivering exceptional customer service. Proven leadership in retail environments, with significant experience in inventory management, project management, and customer relations. Adept at multitasking and fostering a collaborative team environment. Employment history
Nov 2021 - Dec 2023
Lead
Old Navy at Bakersfield, CA
• Greeted every customer and ensured their satisfaction by assisting them in finding the items they needed. • Performed price and stock checks, placed orders on hold, and processed online orders. • Managed the time of the shipment team to ensure efficient completion of tasks. • Maintained neat and organized placement of merchandise in each department. • Processed and placed shipments, ensuring accurate inventory management.
• Provided excellent customer service and assisted with tasks such as gobacks, fitting rooms, and cashier duties.
• Promoted store credit applications to customers. • Worked in the retail industry at Old Navy. Train and mentor new team members to ensure they are familiar with company policies and procedures Develop and implement training programs for new and existing team members to improve customer service skills and increase sales
Collaborate with the store manager and other team leads to develop and implement strategies for improving customer satisfaction and increasing sales
Lead and motivate the team to achieve sales targets and provide exceptional customer service Ensure compliance with all company policies and procedures to maintain a safe and efficient work environment
Nov 1998 - Apr 2014
Caregiver
Ihss at Atascadero, CA
Assist clients with personal care tasks, such as bathing, dressing, grooming, and toileting. Manage medical appointments and coordinate transportation for clients Provide companionship and emotional support to clients, engaging in meaningful conversations and activities.
Aug 2008 - Dec 2010
Bartender/Server
Round table pizza(central coast pizza) at Atascadero, CA Maintain a clean and organized bar area, including regular cleaning of glasses, utensils, and equipment, to ensure a safe and sanitary environment for customers and staff. Train new employees on bartending techniques and customer service Provide exceptional customer service by taking and delivering food and drink orders accurately and efficiently.
Feb 2004 - Jul 2008
Assistant manager
SUSIE'S DEALS at Atascadero, CA
Train and mentor new employees to ensure they understand company policies and procedures. Develop and implement strategies to improve employee productivity and customer satisfaction. Collaborate with the store manager to develop and implement sales goals and strategies to increase revenue and profitability.
Dec 2023
Seasonal sales associate
Lacoste at Arvin
• Provided excellent customer service and ensured that customers were properly greeted and assisted throughout their shopping experience
• Handled cash transactions as a cashier
• Worked as a seasonal sales associate at Lacoste in the retail industry Assisted customers in selecting and purchasing Lacoste products based on their preferences and needs Assisting in maintaining the visual appearance of the store by restocking merchandise and organizing displays
Collaborate with the visual merchandising team to create eye-catching displays and product presentations Assisted with inventory management and ensured accurate stock levels for the seasonal sales associate position at Lacoste
Sheri Martinez
Customer service
5916 Sunland Ave, Bakersfield, United States,
93304
*************@*****.***
Skills
Sales
Time Management
Customer Relations
Problem-solving
Communication
Leadership
Teamwork
Organization
Multitasking
Interpersonal Skills
Project Management
Salesforce
Strategic Thinking
Customer Satisfaction
Retail Industry
Client Care
Inventory Management
Innovation
Training Programs
Adaptability
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Experienced
Experienced
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Education
Sep 1990 - Jun 1994
High school diploma
Arroyo Grande High School at Arroyo Grande, CA
I graduated top of class
References
David cordoba
Christa Uzzle
Marlaine Ennis
Gina Boardman
**********@*****.*** 805-***-****
Lacoste
Old Navy
Lacoste
IHSS
Skills
Versatility
Mentoring
Delivering Exceptional Customer Service
Collaborative Team Environment
Customer Service
Languages
English
Expert
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Native
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