Customer Service Inventory Control
Resume:
Skills
Interpersonal Skills (Expert)
Ticket Handling (Experienced)
Inventory Control
(Experienced)
Time Management (Expert)
Customer Relations (Expert)
Parking Management (Skillful)
Customer Service Excellence
(Expert)
Problem Solving (Expert)
Delivery (Expert)
Traffic Control (Expert)
Leadership (Skillful)
Sales (Expert)
Professional summary
Customer Service Specialist with over two years of experience in delivery operations and traffic management, excelling in customer relations and problem resolution. Expert in optimizing delivery efficiency and customer satisfaction through strategic handling of dispatch operations and adept use of industry technology. Committed to enhancing service delivery with strong skills in time management, customer service excellence, and inventory control. Employment history
Roto-Rooter Dispatcher Sparks, NV
Apr 2024 - May 2024
SP+ Parking Garage Attendant Reno, NV
Sep 2023 - Present
DOORDASH, INC Dasher / Delivery Reno, NEVADA
Apr 2022 - Present
NRSI Bartender / Casino Host Reno, NEVADA
Jun 2023 - Aug 2023
7-ELEVEN, INC. Night Cashier Reno, NEVADA
Nov 2022 - Apr 2023
• Adept at reconciling discrepancies between sales receipts and cash drawer contents at the end of each shift.
• Excellent communication skills; able to interact professionally with customers, colleagues, and management team.
Shannon Harris
Customer Service Specialist
3274 Bullwinkle Dr, Reno, United States, 89512
**************@*****.***
Orchestrated dispatch operations for enhanced response times and customer satisfaction Optimized routing for improved service efficiency and reduced downtime Implemented data analysis for effective resource allocation during peak times Introduced automation tools that decreased manual dispatch tasks by 20%. Performed thorough vehicle inspections, ensuring adherence to state safety regulations Elevated customer satisfaction by promptly addressing inquiries Leveraged automated systems for efficient vehicle tracking within the facility Demonstrated quick response in reporting accidents or damages to management Oversaw daily garage operations, prioritizing customer service and traffic control Analyzed customer feedback to improve service and satisfaction rates. Assisted in training new attendants, ensuring a high standard of service. Implemented a new scheduling system to reduce wait times by 20%. Delivering orders punctually, ensuring customer satisfaction Identifying and resolving minor technical issues
Proactively seeking educational opportunities for industry trend awareness Ensured timely delivery with a focus on accuracy and customer satisfaction. Enhanced delivery efficiency by proactively identifying optimal routes. Provided responsive customer service, resolving inquiries to ensure client contentment. Adopted new tech tools to streamline delivery processes, boosting speed. Analyzed traffic patterns to minimize delays and improve delivery time. Swiftly addressed customer needs, ensuring satisfaction and loyalty Actively participated in continuous training to elevate bartending skills Identified minor technical issues, escalating major ones to the relevant department Enhanced customer satisfaction by swiftly resolving issues and engaging positively. Meticulously participated in skill-enhancing trainings to improve service quality. Aided team by identifying and communicating technical challenges to improve operations. Proactively adapted to dynamic customer needs, ensuring top-tier service delivery. Implemented effective problem-solving techniques to enhance overall customer experience.
• Skilled problem solver who can quickly troubleshoot technical issues with POS systems or other equipment used during shifts.
• Flexible scheduling availability; able to work nights, weekends, and holidays when needed.
• Highly organized with strong attention to detail; consistently follow company policies for handling money transactions.
• Trained new staff members on proper use of POS system, cash handling procedures, and store policies. DOORDASH, INC Top Dasher Alexandria, TN
Apr 2022 - Present
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Provided efficient and courteous service to customers at all times.
• Met deadlines while maintaining high-quality deliverables.
• Troubleshot minor problems and reported larger technical issues.
• Maintained accurate records of packages delivered each day including signatures from customers upon receipt.
• Assisted with loading and unloading freight when needed. Silver Legacy Retail Associate Reno
May 2023 - Jul 2023
Education
High School Diploma Smith County High School Carthage, Tennessee Jul 1990 - May 1994
Received many Music honors
Courses
Top Dasher DOORDASH, INC
Apr 2022 - Present
Additional information
Parking Garage Attendant SP+
• Inspected vehicles to ensure safety compliance with state regulations.
• Provided excellent customer service by answering questions regarding rates, availability and policies.
• Tracked vehicle movement within the facility using automated systems.
• Reported any damage or accidents immediately to management staff.
• Managed daily operations of the garage, including customer service, parking and traffic control. Dasher / Delivery DOORDASH, INC
• Met deadlines while maintaining high-quality deliverables.
• Troubleshot minor problems and reported larger technical issues.
• Sought continuing education opportunities to stay current with industry trends. Bartender / Casino Host NRSI
• Responded quickly to meet customer needs and resolve problems.
• Participated in ongoing training to enhance own job skills and knowledge.
• Troubleshot minor problems and reported larger technical issues. Enthusiastically engaged with customers
Analyzed sales data to improve strategies
Visionary in product display
Result-oriented approach led to sales growth
Eager to learn and apply new skills, committed to achieving team goals. Improved customer engagement strategies by analyzing sales trends. Demonstrated strong commitment to team success and customer satisfaction. Meticulously managed inventory to ensure optimal stock levels. Night Cashier 7-ELEVEN, INC.
• Adept at reconciling discrepancies between sales receipts and cash drawer contents at the end of each shift.
• Excellent communication skills; able to interact professionally with customers, colleagues, and management team.
• Skilled problem solver who can quickly troubleshoot technical issues with POS systems or other equipment used during shifts.
• Flexible scheduling availability; able to work nights, weekends, and holidays when needed.
• Highly organized with strong attention to detail; consistently follow company policies for handling money transactions.
• Trained new staff members on proper use of POS system, cash handling procedures, and store policies. Top Dasher DOORDASH, INC
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Provided efficient and courteous service to customers at all times.
• Met deadlines while maintaining high-quality deliverables.
• Troubleshot minor problems and reported larger technical issues.
• Maintained accurate records of packages delivered each day including signatures from customers upon receipt.
• Assisted with loading and unloading freight when needed.
Contact this candidate