Customer Service Representative
Resume:
Aubrey Himmel
Customer Service Representative
Pottstown, PA 19464
*********@******.***
I am looking for a position with a company where there is room for growth. With my 10+ years of customer service experience, I have advanced my people skills, time management and ability to work with others which will make me an asset to any team I join. Work Experience
Member Service Representative
Capital Blue Cross - Pottstown, PA
June 2023 to Present
Responsible for assisting customers with claims and benefits questions.
• ability you answer 20 plus calls a day
• assist members with questions or issues with claims and benefits
• responsible for maintaining customer services logs in salesforce Customer Service Representative
The Loomis Company - Wyomissing, PA
February 2021 to January 2023
• Providing stellar customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
• Maintaining customer service logs in the AS400 system
• Complete assigned projects
• Ability to answer 50 or more calls a day
Cashier
Coach Outlet Store - Pottstown, PA
February 2020 to February 2021
• Responsible for ringing up customers purchases and providing excellent customer service
• Process return transactions
• Ability to handle large amounts of cash
• Provide answers to customers questions regarding their purchases Server
Margaritas - Collegeville, PA
September 2018 to January 2019
• Responsible for managing the food service for 6+ tables at a time
• Took drink and food orders and entered information into Aloha system
• Explained the menu and identified food allergies for every customer
• Assisted with closing the restaurant and taking care of side work including but not limited to; cleaning stations, clean and disassemble soda machines, fold utensils and prep for next day Server
El Matador - Wayne, PA
February 2018 to June 2018
• Managed service for 10+ tables for indoor and outdoor seating
• Memorized the specials and provided recommendations for the customers
• Took drink and food orders and entered information into Aloha system Contractor - Customer Service Representation
Vertex - King of Prussia, PA
March 2018 to May 2018
• Responsible for handing inbound calls and customer service email inbox
• Handled customer inquiries regarding the new portal and troubleshooted issues as needed
• Escalated complex portal issues to the Helpdesk team Server
Weso's Italian Restaurant and Bar - Exton, PA
November 2017 to February 2018
• Managed 8+ tables at a time managing customer questions and needs
• Built rapport to maintain repeat customers and greeted the regulars by name
• Memorized the daily specials and provided recommendations for the customers
• Took drink and food orders and entered information into Aloha system Assistant Account Manager
The Rigg Darlington Group - Exton, PA
September 2016 to April 2017
• Responsible for benefits enrollment for assigned account managers book of business for Property and Casualty clients
• Created spreadsheets for clients to help them compare their benefits plans
• Entered all claims into the AMS360 system
Contractor- Benefits Administrator
Sungard AS - Wayne, PA
October 2015 to June 2016
• Assisted employees with benefits enrollments, as well as any questions or issues by monitoring emails, voicemails and incoming calls
• Responsible for approving life events and enrolling employees on the portal
• Assisted with organizing the wellness program and the wellness fair Contractor - Inbound Customer Support Professional MedRisk - King of Prussia, PA
December 2014 to May 2015
• Received inbound calls and electronic referrals from insurance companies, NCM's, adjusters, providers, doctors and patients
• Verified and retrieved patient information for new cases and updated files as needed
• Met TAA goals (Total Agent Availability) ensuring excellent customer service Benefits Administrator
Emerson Reid and Co - Plymouth Meeting, PA
November 2013 to June 2014
• Processed enrollment for employee benefits including medical, dental, vision, LTD, STD, and Life insurance
• Created spreadsheets for clients to help them compare their benefits plans
• Maintained and tracked and ensured the broker of record letters were processed
• Followed up with client claims to ensure they were in process of resolution Health Advocate
Plymouth Meeting, PA
March 2010 to November 2013
• Managed an average of 25-30 clients assisting them with benefit versification or any questions or concerns about their benefits
• Created health cost estimates for clients based on their current situation
• Provided guidance and education for clients during open enrollment Education
High school or equivalent
Conestoga High School
Skills
• Customer Service
• Proficient in Microsoft Office and Word, Aloha, AMS360, Insurance Systems
• POS
• MS Office
• Server
• Microsoft Office
• Word
• Serving
• Cash handling
• Customer service
• Cash register
• POS
Additional Information
Skills Proficient in Microsoft Office and Word, Aloha, AMS360, Insurance Systems
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