Customer Service Human Resource

JAMES HILLARD

Warren, OH *****

330-***-**** - ********.**@*****.***

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. SKILLS

Business Planning

Customer Relations

Staff Management

Staff Training

Hiring and Staffing

Business Administration

Strategic Project Planning

Project Estimating

Human Resource Management

Profit and Loss

Cash Flow Optimization

Bidding Process

Marketing and Advertising

Business Launch

Bathroom Remodeling

Management Team Leadership

Sales Growth

People and Culture

Adaptable and Flexible

Strategize Plans

Mission and Vision

Labor Relations

Systems Thinker

Payroll Preparation

Negotiation

Marketing

WORK HISTORY

01/2005 to 03/2023 Owner/Operator

Handyman Services Inc – Warren, OH

Managed large budgets, collaborating with other departments to eliminate redundancies.

Prepared bank deposits and handled business sales, returns and transaction reports. Put together realistic budgets based upon costs and fees for successfully operating business.

Introduced new methods, practices, and systems to reduce turnaround time. Conducted target market research to discover customer needs and analyze competitor trends.

Managed day-to-day business operations.

Trained and developed team members to build human capital. Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

Established foundational processes for business operations. Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs. Consulted with customers to assess needs and propose optimal solutions. Worked with marketing teams to create print and online advertisements to bring in new customers.

Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

09/2011 to 08/2012 Laberor

Minute Men Staffing – Warren, OH

Followed instructions and safety protocols to prevent accidents and injuries. Operated forklifts and boom lifts to complete various tasks. Used hand-held scanners and physical logs to accurately track item movements. Loaded and unloaded materials onto trucks and trailers. Mixed and poured concrete for variety of projects. 07/2008 to 01/2011 Shipping and Receiving Associate Dillion Products – Middlefield, OH

Utilized forklift or pallet truck to load, unload, transport and store goods. Collaborated with internal departments to verify customer satisfaction and order accuracy.

Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Verified transactions, product orders and shipping dates and entered information into databases and reports.

Compared shipping orders and invoices against contents received to verify accuracy.

Handled day-to-day shipping and receiving overseeing more than Number packages per day.

Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Moved shipment materials to and from designated areas using lift and hand trucks. 03/2001 to 12/2008 Fork Lift Operator

Universal Polymer & Rubber – Middlefield, OH

Unloaded and stacked materials by raising and lowering lifting devices. Unloaded materials and goods at designated locations for best project availability. Maneuvered forklift safely in congested and confined areas using Skill and Technique.

Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas. Operated or tended automatic stacking, loading and packaging machines. Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Operated forklift in compliance with OSHA guidelines and organizational policies. Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Drove equipment from one site to another to deliver tools and complete jobs. Removed orders from storage, wrapped, and staged for shipments. Communicated with floor managers to determine merchandise placement. Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities. EDUCATION

09/2006 Associate Of Business Administration: Business Trumbull Business College - Warren, OH

08/2001

Trumbull County Joint Vocational School - Champion, Ohio ADDITIONAL INFORMATION

I've had my fork lift license from several different company's and have maintained them throughout my job career.im just egared to start working for a such advanced proper company with barely any layoffs

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