Customer Service Representative
Resume:
Jay Fleming
Philadelphia, PA *****
************@*****.***
To establish and maintain effective business relationships with external and internal customers, improving communication between customers and company. Developed a customized order entry process to meet customers specific ordering needs to improve accuracy, on -time delivery, and customer satisfaction. Surpassed colleagues performances, frequently serving customers daily in a high-pressure environment. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.Looking for a challenging career with room to grow and advancement opportunities.
Work Experience
Lyft Driver
Lyft Corporate-California
January 2020 to Present
• Drive passengers to their location
• Treat customers with respect
• Maintain clean vehicle
• Provide great customer service.
Customer Service Representative
TSI-Philadelphia, PA
January 2022 to September 2023
Work Experience
Remote Customer Service Representative/Skip Tracer/ Collections TSI - Transworld System, Inc - Fort Washington,
1. Responsible for managing an organization's financial aspects, including risk management, cash management, investment decisions, and financial planning. 2. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship.
3. Identifies products and services that meet customer's needsWork for treasury department work from home remote agent inbound and outbound call rep.
4. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.
CSR - Customer Service Representative
NCO Group-Philadelphia, PA
May 2020 to January 2023
NCO Financial Systems Inc - Horsham,
• Answer phones and respond to customer request.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system (Lexis Nexis)
• Answering 210 or more calls a day
• Working accounts for company's such as Progressive Insurance, PNC Bank, Capital One, Verizon, Sprint, etc.
• Complete call logs and reports.
• Recognize, document and alert the supervisor of trends in customer calls. Driver
fedex-North Wales, PA
June 2019 to June 2020
• load and unload truck
• deliver packages to commercial and residential areas. driver
• Maintain vehicle safety check.
• Provide great customer service.
Delivery Driver/Warehouse Worker
Tlt transportation-King of Prussia, PA
June 2017 to June 2019
• load and unload truck
• drop off amazon packages to commercial and residential.
• Maintain vehicle safety check.
• Provide great customer service.
Customer Service Representative
National Fulfillment Services-Aston, PA
June 2016 to June 2017
• Responsible for taking orders and processing them,
• Responsible for settling disputes.
• Responsible for building relationships with clients, while providing them with great customer service. Couier/Warehouse worker
A-1 International-Folcroft, PA
January 2004 to May 2016
• Load and pick up parts
• Drive computer parts to destination
• keep in contact with dispatcher
• Make delivery and get signature.
• Provide great customer service.
Cash Operations Manager
Federal Reserve Bank of Philadelphia-Philadelphia, PA November 1997 to July 2005
• Responsible for 25 employees.
• Performed audits when required.
• Helped with the settlements of all teams.
• Reconciliation of cash (credits and debits)
Education
Associate's degree in Criminal Justice
Community College of Philadelphia - 17th & Springarden June 1994 to June 1998
Skills
• Driving
• Delivery Driver Experience
• Cash handling
• Load & unload
• Driving
• Warehouse Experience
• Computer skills
• Basic math
• Manufacturing
• Typing
• Forklift
• English
• Materials handling
• Heavy lifting
• Microsoft Excel
• Data entry
• Communication skills
• Customer service
• Delivery driver experience
• Hand tools
• Power tools
Certifications and Licenses
Driver's License
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