Customer Service Representative
Resume:
Kelsy Edgar
, Resourceful, Multitasking, Hardworking, Motivated, Goal Setter, Never Gives up Strives to climb to the top, You wont think twice about my work abilitys Frazier Park, CA 93225
**********@******.***
I'm very detail oriented I love going above and beyond I'm always willing to ask questions when needed and I won't give up on something, I love challenges I feel everyone needs a challenge in there life to prove they can do it and they can exceed something. I’m always up for learning new things and taking notes and just showing that I’m the right person for the job, if given the opportunity to work for you I will not disappoint nor make you think twice about hiring me, I’m a very outgoing bubbly friendly person and everyone loves being around me, I can bring a lot of potential to your business if given the chance. I will work overtime or longer hours or stay at my desk for lunch if I needed to catch up on something I will not stop for the day until I know I’m done with my work load, I don’t like getting behind that never happens, I work hard for my position and will prove to you that by you giving me this chance to work for your company you will not be disappointed in your decision of hiring me. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Bank Of America Travel Rewards-Arizona City, AZ
October 2022 to January 2024
I worked for the rewards department for bank of America my reasonability's were booking flights hotel reservations, car rentals, sightseeing tours, excursions, and other travel activities. I would provide clients with information such as document requirements, weather conditions, prices, currencies, customers, and other necessary details, I would also refund travel points if the proper protocol was taken Billing Coordinator enrollment specialist
Blue Cross Blue Shield of Arizona-Phoenix, AZ
June 2022 to October 2022
• I was a temp doing billing and enrollment on top of handling a proxy box email, I would handle daily large amounts of emails track them on a spreadsheet respond to brokers gbas CSM as well as the groups auditors! I never gave up and always worked my hardest
• Used Visual app track, Ednest Tps Excel outlook billing recons you name it I handled it
• Large amounts of emails 150-200 daily
• Purpose of the job
• I did Reviews and reconciles accounts receivables, enrollment and eligibility processing and inbound customer service calls on small group employer accounts .
• Interpret various forms of group and subscriber remittances and reconcile payments to the accounts receivable.
• Reconcile monthly payments received, identify out of balance conditions and generate appropriate customer notification
• Monitor and balance all general ledger transactions within department standards.
• Answer calls from subscribers, group representatives and brokers.
• Identify discrepancies and appropriately communicate to customer as necessary.
• Explain to customers a variety of information concerning the organization’s services, including, but not limited to rates, changes in coverage, eligibility, billing etc.,
• Process eligibility received in various formats within applicable processing system.
• Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
• Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
• Document and record facts in regard to inquiries and correspondence by updating BCBSAZ files and system.
Assistant Manager
Storage Pro-Bakersfield, CA
January 2022 to June 2022
As an Assistant Store Manager at Storage Pro,/
U-Haul I had many tasks some of which are below.
• Establish strong customer relationships,
• Manage the operation, provide sales assistance, collect rent and fees,
• Perform property inspections and general maintenance,
• Market the property to potential customers.
• Oversaw day to day uhaul and facility operations
• Opened and closed store
• Counted cash drawers and coordinated change orders for employees
• Answered questions from Tenants and Customer over the phone, email, and in person
• Served as Assistant Manager for 6 months
• Ensured individual financial reports aligned with store operations
• Managed store inventory
• Trained new employees on company processes and procedures
• Coordinated schedules and assigned employees' shifts
• Made daily collection Calls to past due tenants
• Filed liens against tenants storage facility
• Began auction process legally
• Legally sold auction units in auction and maintained the funds to correct agency
• Entered daily checks into the system
CSR - Customer Service Representative
Monarch Home Services-Bakersfield, CA
June 2021 to November 2021
• Used Service titan daily
• Performed data entry for customer information
• Set up client appointments
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Responded to claim inquiries
• Resolved customer information and complaints
• Created loan applications
• Handled online orders and credit card transactions
• Created customer appointments
• Scheduled reservations for customers
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Wrote call center scripts
Tax Preparer
Marie’s tax services-Frazier Park, CA
November 2017 to August 2019
I prepared clients income tac returns, I was there advocate as well and answered all the questions they had until there refund was received . I did all the prep and origination of each of my clients taxes to insure they had the best experience and got there questions answered about there returns or refunds, or payments owed. I always went above and beyond to ensure my clients got the maximum refund Allowed. Office Manager
Chiropractor's Office-Valencia Park, CA
March 2015 to November 2017
I was a Chiropractor office assistant I handled people checking in and checking out I managed the front alone, directed calls, answered emails submitted insurance information, scheduled, rescheduled clients, any office duty u can think of I did! I even did payroll accounts payable
• Greeted visitors
• Collected payments
• Prepared payroll
Office Assistant
Mpcs-Sylmar, CA
January 2012 to January 2015
During my time at MPCS I worked as an office assistant, I was in charge of answering phones directing them to the right person and place! Filing paperwork, Faxing paperwork, Investigating background checks on the studio drivers and making sure they had passed all drug tests as well as were documenting there correct travel time to and from job and location I also had to input a lot of information into the database send emails to companies, schedule appointments for truck drivers and work on individual tv show or movies files snd make sure they were all update with current information. Night Time Manager
Caveman Cavey's Pizza-Frazier Park, CA
January 2006 to January 2013
My duties for working at the pizza place were answering phones.taking orders, making sure things were clean and done, At the end of the night I had to close down count all money run reports for the night and make sure everything was properly stocked and ready for the next day! Office Assistant
Pacific Dental Services-Valencia, CA
March 2008 to January 2011
1. Answering phones
2. Taking insurance information
3. Calling insurance companies
4. Faxing and filing
5. Keeping the front office clean and organized
6. Sending emails out to insurance
7. Answering emails
8. Greeting patients
9. Having all records ready for each day
10. Setting appointments and remind patients of appointments 11. Ordering inventory
12. Stocking inventory
13. Checking mail, sending mail
14. Keeping all files up to date and labeled correctly 15. Keeping all the programs we used outlook,Microsoft, excel, power point, spreadsheet etc up to date with all current information
Education
High School Diploma
Frazier Mountain High School - Lebec, CA
June 2008
Skills
• Detail oriented (10+ years)
• Very organized (10+ years)
• Data Entry
• Front Desk
• Microsoft Outlook
• QuickBooks
• Accounting
• Office Management
• Office Administration
• Clerical Experience
• Phone Etiquette
• Microsoft Word
• Event Planning
• Accounts Payable
• 10 Key Data Entry (4 years)
• Microsoft Excel
• Typing
• Word Processing
• Multi-line Phone Systems
• Research
• Pricing
• Transcription
• Accounts Receivable
• Sales
• Dental office experience
• Eaglesoft
• Bookkeeping
• Management
• Dental Assisting
• Medical Billing
• Payroll
• Medical Scheduling
• Medical Coding
• Office experience
• Dental receptionist
• Insurance Verification
• Medical Records
• Financial Report Writing
• Dentrix
• Medical Imaging
• Personal Assistant Experience
• Medical Office Experience
• Computer Operation
• Microsoft Powerpoint
• Chairside Assisting
• Laboratory Experience
• HIPAA
• English
• Expert Very organized Always goes above and beyond doesn't give up exceeds to be better very detail oriented Very outgoing and friendly
• HVAC
• QuickBooks
• Supervising experience
• Account Reconciliation
• Auditing
• Bank Reconciliation
• General Ledger Reconciliation
• General Ledger Accounting
Languages
• English - Expert
Certifications and Licenses
CPR/First Aid
Life Insurance License
Driver's License
Assessments
Spreadsheets with Microsoft Excel — Proficient
June 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Principles of accounting — Proficient
June 2022
Preparing financial records according to federal policies Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Bookkeeping — Proficient
May 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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