General Manager Customer Service
Resume:
Shamequia Evans-Lawson
GENERAL MANAGER
Marrero, LA 70072
*********@*****.***
To secure an Accounting career with a dynamic organization and apply my education and experience to benefit the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Smalls Sliders-Marrero, LA
November 2023 to April 2024
Manage the day-to-day operations. Ensure great customer service and receive positive customer feed back.
GENERAL MANAGER
BURGER KING-New Orleans, LA
July 2007 to November 2023
• Successfully managed the day-to-day operations of the restaurant
• Reviewed and corrected financial reports daily
• Completed daily bank reconciliations
• Supervised and coached team members/managers daily
• Managed up to 30 team members and seven managers
• Controlled food cost, customer service, and daily conflict resolution
• Verified and reconciled operating cash on a daily basis
• Achieved sales, profits, and employee development goals
• Recruited, trained, and promoted crew members to managers
• Ensured policies and guidelines were followed
• Maintained weekly schedules and employee payrolls
• Enforced employee appearance and restaurant maintenance daily
• Relied on experience and judgment to plan and accomplish KRA goals
• Assigned and evaluated the work of others
• Counted and managed weekly inventory
• Reviewed financial reports and made quarterly goals with District Manager
• P & L management
• Proficient in purchasing and product cost analysis **************@*****.*** 5918 Anderson Place Marrero, LA 70072 *********@*****.***
TELEPHONE OPERATOR
OCHSNER MEDICAL CENTER-New Orleans, LA
July 2006 to July 2007
• Processed all calls for patients and Dr.'s
• Carried out all emergency codes
• Operated T.D.D machine and the Organ Transplant Hotline
• Changed physician on-call status via Internet and mainframe
• Managed physician on-call schedules
• Handled customer complaints, trained incoming employees, operate front desk as charge operator, and reprogram pagers
• Provided exceptional internal and external customer service with outstanding 10-key strokes Education
A.A.S degree in Accounting
Delgado Community College - New Orleans, LA
August 2014 to May 2016
Skills
• 45 wpm (10+ years)
• customer service (10+ years)
• Payroll (1 year)
• Microsoft Office (10+ years)
• RETAIL SALES (3 years)
• P&L (10+ years)
• P&L Management
• Bank Reconciliation (10+ years)
• Accounts Payable (1 year)
• Budgeting
• Journal Entries (1 year)
• Accounts Receivable (1 year)
• Accounting (1 year)
• Accounting software (1 year)
Assessments
Managing accounts in QuickBooks — Proficient
May 2023
Using QuickBooks software to manage business financials Full results: Proficient
Bookkeeping — Proficient
May 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Basic computer skills — Proficient
May 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Data entry: Attention to detail — Proficient
July 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Working with MS Word documents — Proficient
May 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Office manager — Proficient
July 2023
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Principles of accounting — Proficient
May 2024
Preparing financial records according to federal policies Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Restaurant manager — Proficient
October 2023
Managing restaurant staff and meeting customer expectations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SUMMARY OF SKILLS:
• Strong communication and leadership skills
• Organizational skills
• Claims submissions
• Account payables and receivables
• Data entry with 45 wpm
• Quarterly assessments on crew and managers
• Proficient in MS office
• Verify weekly payroll
• Managed five customer service representatives
• Problem solving
• Positive customer-relations background
Contact this candidate