Front Desk Customer Service
Resume:
Amy Trottier
Whitinsville, MA *****
***********@***.***
To obtain a position using my skills, education and experience in an administrative manner. Authorized to work in the US for any employer
Work Experience
Receptionist
Consigli Construction - Milford, MA
February 2022 to March 2024
Front desk and switch board for a very busy commercial construction company. Medical Records Specialist
SALMON Health and Retirement - Milford, MA
May 2019 to July 2021
Front Desk reception, Answered and directed all incoming calls for the agency. Maintained office equipment (made service calls etc.) Tracked down all outstanding physicians orders, so our nursing staff could provide clients with the best care possible. And many other various duties depending on the day. Temporary Employee
KNF&T Staffing Resources - Westborough, MA
May 2018 to December 2018
Worked at temporary positions in offices within the Milford and Worcester area Registry of Motor Vehicles, UMass Memorial Medical Center - Plastic Surgery & Urology Departments and Tufts Foster Hospital for Small Animals * Prior to above work experience I completed a Medical Assistant Certification Internship in Physicians offices at The Vernon Medical Center in Worcester MA Customer Service Representitive
Tufts Foster Hospital for Small Animals - Grafton, MA December 2014 to April 2018
Liaision between clients and veterinarians
Provide support to veterinarians in various specialty services Communication with referring veterinarians
Answering and triaging incoming calls
Perform routine office tasks: faxing, scanning and copying Maintaining & updating electronic patient medical records for accuracy Scheduling appointments for the various specialty services provided by Tufts Education
Certification in Medical Assisting
Salter College - West Boylston, MA
September 2007 to December 2008
Associates Degree in Human Services Program
Quinsigamond Community College - Worcester, MA
September 1996 to May 1998
Skills
• Customer Service (3 years)
• RECEPTIONIST (5 years)
• RETAIL SALES (3 years)
• Triage
• Medical office experience
• Medical records
• EMR systems
• Data collection
• Records management
• Medical scheduling
• Patient Care
• Vital Signs
• Administrative Experience
• Medical Terminology
• Medical terminology
• Front desk
• Medical records
• Customer service
• Phone etiquette
• Medical receptionist
• Phone triage (7 years)
Certifications and Licenses
Medical Assistant Associates Degree
Present
AED Certification
CPR Certification
Additional Information
SKILLS:
• Very Strong Interpersonal and Customer Service Skills
• Proficient in a Multitude of Software Programs
• Medical and Human Service Backround
• Experience in Fast Paced and High Pre ssure Enviornment
• Precision Calendar Maintenence Skills
Contact this candidate