Team Members Quality Control

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

AH ALEXANDREA HAMPTON

Houston, TX 77074 281-***-**** *******************@******.*** Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction. Work assignment

delegation

• • Trend tracking • Performance monitoring

• Regulatory Compliance • Production Monitoring • Adaptability

• Conflict resolution • Problem solving • Creative thinking

• Complaint resolution • Effective communication • Operations Management

• Team building • Task prioritization • Quality assurance

• Critical thinking • Influencing skills • Workplace Safety

• Decision making Performance

Improvement

• • Training and development

• Quality Control • Time management • Team Supervision

• Attention to Detail • Leadership • Team Motivation Teamwork and

Collaboration

• Giving Constructive

Feedback

• • Leading Team Meetings

Evaluating Employee

Work

• • Feedback Delivery • Client Service

Documentation And

Reporting

• Cross-functional

collaboration

• • Process improvement

• Customer focus • Active listening • Goal setting September 2021 - April 2024

Overnight stocking teamlead

Walmart Houston, TX

Contributed to successful quality control initiatives and implemented new strategies to improve employee work.

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• Responded to and resolved employee relations issues expressed by team members.

• Monitored progress on projects and adjusted timelines as needed.

• Ensured all team members adhered to company policies and procedures.

• Managed team members and delegated tasks effectively.

• Implemented strategies to improve overall team efficiency.

• Resolved conflicts between team members professionally and efficiently.

• Identified areas of improvement and implemented necessary changes.

• Fostered positive work environment to encourage productivity.

• Set clear expectations for team members regarding their responsibilities.

• Conducted performance evaluations for team members.

• Recognized outstanding contributions from individual team members.

• Provided regular feedback to team members on their performance.

• Trained new employees and provided ongoing support.

• Elevated team performance with expert training and mentoring of new associates.

• Carried out supervisory activities as outlined in organizational policies.

• Supported teams to achieve department goals and objectives.

• Coached new employees struggling with specific tasks.

• Modeled exemplary behavior and standards to inspire staff members. December 2020 - September 2022

E-Commerce Personal Shopper

Walmart Houston, TX

• Collaborated with team to complete daily tasks and enhance service delivery.

• Processed returns and exchanges for unwanted items, adhering to store policies. Advised customers on suitable substitutes for dated, discontinued or unavailable products.

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Assisted with collection, loading and acceptance of payment for customer pick-up and delivery orders.

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• Organized items in storage areas, arranging similar items together for easy access.

• Drove client satisfaction with detailed and current product knowledge. Delivered superior customer service, answered questions and resolved customer complaints.

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• Selected, bagged and staged grocery orders for guests. Managed inventory of purchased items, including organization, storage, and delivery arrangements.

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• Handled returns and exchanges promptly to minimize inconvenience for clients.

• Swept, cleaned, and straightened store when business was light. Tailored purchases to customer preferences and incorporated on-trend pieces for maximum impact.

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Maintained relationships with retail sales associates to facilitate seamless shopping experiences for clients.

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Helped customers with [Type] needs, including locating best products and implementing successful routines to manage issues.

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October 2019 - November 2020

Sales Associate

Walmart Houston, TX

• Demonstrated selling experience in fast-paced, service-oriented retail setting. EDUCATION

LANGUAGE

• Created great customer experiences with personalized sales support.

• Built attractive displays and merchandised products.

• Assisted customers with sales and service needs.

• Rotated stock using clearance markdowns and special sales promotions.

• Actively listened to customer concerns, addressing issues promptly and professionally.

• Maintained clean and organized sales floor for optimal shopping experience. Trained new hires on company procedures, product knowledge, and customer service expectations.

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• Located requested items from racks or storage areas.

• Greeted customers and asked questions to assess needs. May 2019 Culinary Arts Baking and Pastry Certification Houston Community College, Houston, TX

• Graduated with 1 year with a 4.0 GPA

Member of Houston Community College Honors

Society of Leadership and Success

•

Houston Community College, Baking and Pastry

Certification

•

Fluent

English

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