Customer Service Data Entry

Megan V. Pressley

***************@*****.***

Nesmith, South Carolina

Phone: 843-***-****

Professional Summary

Dedicated and customer-oriented professional with extensive experience in customer service, billing, and administrative support. Proven history of enhancing customer satisfaction through prompt resolution of issues and effective communication. Adept at inventory management and data entry, with a flair for graphic design and creative organization.

Skills:

Customer Service:

Excellence in customer engagement and troubleshooting

Proficient in billing adjustments and service upgrades

Administrative:

Accurate and efficient data entry

Effective inventory control and system filing

Technical:

Competent in software applications, graphic designing, and business records management

Professional Experience:

Sykes Enterprises, Kingstree, SC

Customer Service Agent December 2013 - July 2020

Managed inbound calls from AT&T customers, addressing billing and plan concerns.

Performed billing adjustments, provided resolutions, and basic troubleshooting.

Processed upgradable services and devices, enhancing customer satisfaction.

Walgreens, Georgetown, SC

Customer Service Associate/Cashier October 2012 - November 2013

Delivered exceptional customer service, responding promptly to customer inquiries.

Conducted transactions, maintained accurate cash levels, and managed inventory.

Ensured the timely restocking of merchandise and removal of expired items.

Grand Central Station, Kingstree, SC

Server August 2011 - September 2012

Provided a welcoming atmosphere, escorting customers to their tables and informing them of daily specials.

Delivered food and beverages efficiently, contributing to a pleasant dining experience.

Williamsburg Technical College, Kingstree, SC

Library Assistant February 2011 - May 2011

Sorted and distributed incoming mail, compiled records, and managed library materials.

Assisted patrons with locating books and publications, ensuring a supportive learning environment.

Wilson Medical Transport, Manning, SC

Office Assistant May 2009 - September 2009

Maintained business records and reports, ensuring up-to-date documentation.

Managed appointment scheduling and provided general office support.

Education:

Williamsburg Technical College, Kingstree, SC

FDIC: Financial Literacy May 2024

Customer Service Skills Certification April 2024

Medical Office Administration 2013

oPursued Studies in Medical Office Assistance

Associate of Arts/Science Degree May 2012

Pre-Nursing Certificate May 2011

Hemingway High School, Hemingway, SC

High School Diploma May 2008

References upon Request

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