Customer Service Data Entry

Alexis Page

WORK EXPERIENCE

AMPD IT April ****—June 2022

IT Technician

●Handled 30-40 inbound calls per day regarding troubleshooting and password resets for schools

●Troubleshooted tier I Google application issues for the Jefferson County Public school district

●Collaborated with AMPD IT team for any IT outages and/or alerts for schools within the district

●Responded promptly and efficiently to all IT requests for Google Classroom outages

●Reported any discrepancies and documented all necessary information in AMPD database

Automatic Data Processing September 2020—January 2021

Open Enrollment Generalist (Temp)

●Handled 60+ phone calls per day assessing customers concerns, inquiries and/or complaints regarding ADP medical benefit enrollment plans

●Assisted customers by verifying pre-screening and qualifying tasks for benefits enrollment

●Followed company guidelines, policies, regulations, and standards when explaining the aspects of the benefits enrollment and programs

●Responsible for managing customers ADP accounts when enrolling, registering, or filing for benefits

●Managed customers’ accounts by troubleshooting their ADP apps, website logins such as their usernames and passwords, when necessary, otherwise directing to another department for assistance

Computershare July 2017—September 2018

Customer Service Representative (Temp)

●Answered 60+ phone calls per day while assessing customer inquiries and concerns

●Assessed all customer issues with their accounts and resolved any issues and/or discrepancies

●Utilized tools and applications to complete necessary documents and assessments

●Assisted new and existing Computershare employees during the hiring, training and administration process

●Processed orders, forms, applications, and emailed requests while also monitoring inbound and outbound calls

Carewise Health January 2016—November 2016

Customer Service Representative

●Handled 80-100 inbound and outbound calls per day regarding medical advice

●Responded to inbound calls from providers needing pre-certifications for medical procedures, Acute, Home Health, Long Term care, DME, inpatient and outpatient

●Approved CAS pre-certs by reviewing and documenting necessary information in company database

●Selected, reviewed, and set up patient cases for medical review with the RN and Medical Directors

●Handled outbound welcome calls for programs set up with client's insurance for help with managing disease management patients

Optimum October 2015—December 2015

Customer Care Representative (Temp)

●Collaborated with billing and eligibility representatives to resolve complex customer service inquiries by serving as a primary customer interface

●Utilized multi-channel platforms daily to handle 75-100 inbound calls and 20+ emails from providers inquiring about claims eligibility and statuses, verification of benefits, and prior authorizations

●Utilized multiple platforms daily to answer questions pertaining to verification of benefits, prior authorizations, enrollment

●Verified customers insurance benefits and answered questions that helped with the enrollment process start to finish

●Managed updates to patient demographical, insurance data and processed member terminations

Christ the King Learning Center March 2014—October 2015

Teacher Assistant

●Implemented music programs into daily schedule, improving children’s motor and social skills

●Planned daily activities on a weekly basis designed for each child’s educational and social development

●Crafted specialized games for children within age groups to help with learning disabilities such as memory matching, dance parties, coloring games, and art projects

●Communicated with parents, coaching them in at-home techniques to encourage curiosity and engagement

●Lead daily academic based classes with numbers, phonics, and colors

Humana September 2013—February 2015

Billing & Enrollment Specialist (Temp)

●Handled 80+ inbound calls per day regarding benefits enrollment and billing services

●Processed disenrollment working in CCP, CI, Microsoft Office, and Communicator

●Verified and documented all necessary documents within Humana database for further account use

●Sought out learning, strived to develop and expand personally, and continuously helped others upgrade their capability to contribute to Humana

●Connected meaningfully with customers to build emotional engagement and customer advocacy

●Simplified complexity and integrates internal efforts to deliver an optimal customer experience

●Met and exceeded established expectations while encouraging other teammates to do the same

Precision Chiropractic September 2012—January 2013

Chiropractic Assistant

●Administrative responsibilities included greeting patients and giving them appropriate medical history and insurance forms to complete, as well as answering phones and scheduling appointments

●Recorded patient's medical and treatment information, and receive payment or health insurance information for billing

SKILLS

●4+ years Customer Service

●Communication Skills

●Interpersonal Skills

●Inbound & Outbound Calls

●Microsoft Office

●Data Entry

●Account Management

●Benefits Administration

●Troubleshooting

●Payroll Services

●Documenting & Filing

●Insurance Billing

●CCP, CI & ADP software

Enrollment Services

Email: ***********@*****.***

Phone number: 502-***-****

Contact this candidate