Customer Service Administrative Assistant
Resume:
CONTACT
• *************@*****.***
• St. Petersburg, Florida
• https://www.linkedin.com/in/wendy-
meade-42782929a/
EDUCATION
• Dixie Hollins High School, April 1991
• St. Petersburg College - St.
Petersburg, Florida 2003-2004
SKILLS
• Microsoft 365
• Excel
• Outlook
• QuickBooks
• Communication
• Scheduling
• Customer Service
• Salesforce 360
• Appointment Scheduling
• Dispatching
• Laser Scanning
• Data Entry
• Invoicing
• Accounts Receivable
• Accounts Payable
• Calendar Scheduling
• 10-Key Entry
• Research Skills
• Customer Relationship Management
(CRM)
Wendy Meade
Administrative Assistant
Dedicated professional adept at providing administrative and logistical support for various projects, programs, and initiatives. Organized, meticulous, initiative- taking, multi-tasker. Proficient and energetic organizer with excellent verbal and written communication skills. Proven history in providing high-level administrative support and contributing to the company’s overall performance. EXPERIENCE
Administrative Assistant - Carteret Management Corporation Dec 2023 – June 2024
Assisting the Office Manage with resident's needs including annual recertification of their section 8 and HUD housing. Assuring all records meticulously organized to comply with Florida state laws. Various tasks assisting veterans at our property with a myriad of things. Ongoing training in Tax Credit laws as well as fair housing. Administrative Assistant – Cornerstone Plumbing
Nov 2022 – Dec 2023
Managed all customer service needs such as scheduling, and various other administrative tasks throughout the day. I worked with the Project Coordinator on ongoing and upcoming jobs for scheduling and materials among other things. Keeping track of ongoing and completed jobs on Excel and Service Titan CRM. Following up with customers with questions and concerns as well as resolving issues.
Inspections Coordinator – Home Performance Alliance Aug 2021 – Nov 2022
Running a daily report to schedule inspections with customers and municipalities across Florida and South Georgia telephonically or via their portals. Working with the Service Department on supply chain issues, damaged products and more. Kept a detailed log of every interaction or action taken in Salesforce 360 CRM. Administrative Assistant – Billy the Sunshine Plumber Apr 2019 – Oct 2022
I answered heavy incoming phone calls and scheduling customers for service. I also filled out invoices and dispatched our technicians to their jobs. Doing AR/AP on QuickBooks, maintaining customer ledgers and various other administrative tasks as needed.
Administrative Assistant - Bob Frank Plumbing
Apr 2001 - Nov 2018
I efficiently managed incoming and scheduled service repair requests, coordinated daily service calls for technicians, and executed heavy data entry, including invoice processing and system scanning. Additionally, I performed a variety of administrative tasks as required.
Cash Control Clerk – Raymond James
Mar 1999 - May 1999
I maintained an accurate accounting record of bankable funds. I met daily deadlines which required a need for speed, precision, timing, and accuracy. I prepared and processed monies for banking for various investments. Tracked and reconciled cashiering reports and made corrections where needed. Developed and maintained various files and reports for inter-departmental and inter-office use as required. Monitored, and maintained safeguards of operating funds. Performed other various office duties as requested by supervisors, as well assisting co-workers as needed.
Administrative Support Clerk II – Franklin Templeton Nov 1996-Mar 1999
I worked in the Redemptions Department handling shareholders' IRAs, and various other investments. Heavy data entry, specifically 10-key by touch of shareholder checks. I also did research, worked with other locations across the United States with internal issues. A lot of copying, mailing, and overnighting of checks to shareholders. I wore many hats in this position. I also assisted in the Wires Department when needed. Various other administrative tasks as required and requested by supervisors.
REFERENCES
• Joe Denick: Owner - Billy the Sunshine Plumber: 727-***-****
• Scott Nelms: Scott Nelms Insurance (State Farm): 727-***-****
• Thomas L. Harfst - Customer Support Manager HRweb: 727-***-****
Contact this candidate