Customer Service Representative
Resume:
SHYANA TOWNSEND
Rocky Mount, NC *****
***********@*****.***
Experienced Administrator adept in organizing, coordinating, and executing daily productive tasks to support multiple departments and personnel. Possesses strong organizational and problem-solving skills, as well as excellent customer service and communication skills. Work Experience
Mechanical Assembler
Collins Aerospace - Wilson, NC
August 2023 to April 2024
• Responsible for assembling or fabricating mechanical parts, pieces, or products using a variety of tools and equipment according to required specifications in a manufacturing environment.
• Ensure the quality and functionality of the assembled products through precise work and adherence to technical instructions and standards.
Customer Service Representative
NC Quick Pass - Rocky Mount, NC
September 2022 to July 2023
• Responded to telephone inquiries and complaints following standard operating procedures.
• Entered request in for DMV hold removals and collections through on the phone and online payments.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Updated and maintained database with accurate customer information and timely data entry. Administrative Assistant
Department of Motor Vehicle - Rocky Mount, NC
March 2022 to September 2022
• Screened incoming telephone calls, routing to appropriate personnel.
• Maintained files and filing, keeping sensitive information confidential.
• Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
• Assisted in the preparation of presentations using SAP database Microsoft Office Suite applications such as Word, Excel, PowerPoint .
• Managed office supplies inventory and placed orders when necessary. Warehouse Employee
QVC - Rocky Mount, NC
August 2017 to December 2021
• Unloaded deliveries from vendors, checked for quality assurance and placed products in designated areas.
• Labeled boxes correctly before placing them on pallets for shipment.
• Utilized handheld pallet jack to move items in the warehouse.
• Organized and inventoried warehouse stock, ensuring accuracy of inventory records.
• Loaded trucks with product for delivery to customers. Packaging Inspector
Merck - Wilson, NC
May 2012 to June 2017
• Assisted in developing new methods for improving efficiency of packaging operations.
• Evaluated packaging processes to identify areas of improvement potential.
• Checked for any physical damage or defects in the packages before shipment.
• Monitored production equipment performance for anomalies or malfunctions.
• Inspected and tested packaging materials to ensure they meet quality standards. Education
High school diploma
Northern Nash - Red Oak, NC
August 2001 to May 2004
Skills
• Customer Service
• Assembly and Production
• Material Handling
• Customer Order Management
• Good Communication Skills
• Inventory Management
• SAP
• Pallet Jack
• Quality Assurance
• Manufacturing
• Order Entry
• Shipping & receiving
• Materials handling
• Distribution center
• Baking
• Time management
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