Service Representative Customer
Resume:
*****.*******@*****.***** com Saint Franz Nazianz, WI +1-920-***-****
WORK HISTORY
at Get It Now
**/**** - */**** (1 year)
Customer Service Representative at
**/**** - ******* (4 months)
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers problems.
* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
* Refer unresolved customer grievances to designated departments for further investigation.
* Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Solicit sales of new or additional services or products.
* Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
* Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Bartender bar Manager cleaner at Shadows Bar
07/2004 - 01/2007 (3 years)
* Clean glasses, utensils, and bar equipment.
* Collect money for drinks served.
* Balance cash receipts.
* Check identification of customers to verify age requirements for purchase of alcohol.
* Clean bars, work areas, and tables.
* Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
* Take beverage orders from serving staff or directly from patrons.
* Serve wine, and bottled or draft beer.
* Plan, organize, and control the operations of a cocktail lounge or bar.
* Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
* Serve snacks or food items to customers seated at the bar.
* Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
* Slice and pit fruit for garnishing drinks.
* Ask customers who become loud and obnoxious to leave, or physically remove them.
* Arrange bottles and glasses to make attractive displays.
* Create drink recipes.
* Supervise the work of bar staff and other bartenders.
* Order or requisition liquors and supplies.
* Plan bar menus.
* Prepare appetizers such as pickles, cheese, and cold meats. Bartenders at Manitowoc And Calumet Counties
01/1997 - 12/2004 (8 years)
* Prepare appetizers such as pickles, cheese, and cold meats.
* Order or requisition liquors and supplies.
* Plan bar menus.
* Supervise the work of bar staff and other bartenders.
* Create drink recipes.
* Order or requisition liquors and supplies.
* Arrange bottles and glasses to make attractive displays.
* Ask customers who become loud and obnoxious to leave, or physically remove them.
* Slice and pit fruit for garnishing drinks.
* Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
* Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
* Serve snacks or food items to customers seated at the bar.
* Plan, organize, and control the operations of a cocktail lounge or bar.
* Take beverage orders from serving staff or directly from patrons.
* Serve wine, and bottled or draft beer.
* Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
* Clean bars, work areas, and tables.
* Check identification of customers to verify age requirements for purchase of alcohol.
* Collect money for drinks served.
* Check identification of customers to verify age requirements for purchase of alcohol.
* Balance cash receipts.
* Clean glasses, utensils, and bar equipment.
* Greet and seat customers.
* Maintain adequate supplies of items, such as clean linens, silverware, glassware, dishes, or trays.
* Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
* Locate items requested by customers.
* Fill beverage or ice dispensers.
* Stock cabinets or serving areas with condiments and refill condiment containers.
* Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
* Wash glasses or other serving equipment at bars.
* Garnish foods and position them on tables to make them visible and accessible.
* Mix and prepare flavors for mixed drinks.
* Slice and pit fruit used to garnish drinks.
* Stock refrigerating units with wines or bottled beer or replace empty beer kegs.
Relief Person at Mirro
01/1997 - 12/1998 (2 years)
Worked throughout plant 5 doing various jobs. Gave people their breaks while I did their job
Assembly at Tecumseh Products
01/1995 - 01/1997 (2 years)
* Perform quality checks on products and parts.
* Review work orders and blueprints to ensure work is performed according to specifications.
* Rotate through all the tasks required in a particular production process.
* Determine work assignments and procedures.
* Supervise assemblers and train employees on job procedures.
* Shovel, sweep, or otherwise clean work areas.
* Maintain production equipment and machinery.
* Complete production reports to communicate team production level to management.
* Package finished products and prepare them for shipment.
* Operate machinery and heavy equipment, such as forklifts.
* Perform quality checks on products and parts.
* Review work orders and blueprints to ensure work is performed according to specifications.
* Rotate through all the tasks required in a particular production process.
* Determine work assignments and procedures.
* Provide assistance in the production of wiring assemblies.
* Shovel, sweep, or otherwise clean work areas.
* Provide assistance in the production of wiring assemblies.
* Complete production reports to communicate team production level to management.
* Maintain production equipment and machinery.
* Package finished products and prepare them for shipment.
* Operate machinery and heavy equipment, such as forklifts. EDUCATION
Ltc
Graduated 2005
General Studies
Ltc
Marketing (half a degree)
SKILLS
customer service, 10 years
customer relationship management, 0 year
customer satisfaction, 0 year
merchandising, 0 year
sales, 0 year
interpersonal skills, 0 year
LANGUAGES
English, Moderate
SOCIAL NETWORKS
Facebook, https://Carrie Maurer
Twitter, https://twitter.com
Linkedin, https://************@*****.***
ABOUT ME
I served in the military
I have a drivers license
I have management experience : 3 years
I have a security clearance
Contact this candidate