Customer Service Team Lead

Sue Paul 801-***-****

*****.******.****@*****.***

A dedicated professional with demonstrated strengths in customer service,

time management, and organization.

Hardworking, highly motivated professional eager to lend combined knowledge

and skills to enhance business performance. Operates well in both individual and

team capacities, leveraging seasoned work ethic to quickly adapt to different

processes and drive company objectives. Resourceful and result-driven with a

passion for growth and efficiency to meet company needs and increase service

value.

WORK EXPERIENCE

Sundance Catalog

Salt Lake City, Utah • 11/1993 - 03/2024

Freight Specialist 08/1999 - 03/2024

Returns Department Team Lead 11/1993 - 8/1999

AWARDS & SCHOLARSHIPS

30 year Tenure • 12/2023

Employee of the Month (4 times in the last 10 years)

SKILLS

Coordinated transportation of goods between suppliers, carriers, and

customers

•

Managed shipment schedules and tracked the status of shipments to ensure

on- time delivery

•

Resolved any transportation issues or delays that may arise during the

shipping process

•

Maintained accurate records of shipping activities, including invoices, bills

of lading, and shipping documents

•

Managed all aspects of the return process, including receiving, inspecting,

and processing returned merchandise.

•

Trained and supervised team members to ensure efficient handling of returns

and resolution of customer inquiries.

•

Implemented quality control measures to minimize return rates and improve

customer satisfaction.

•

Collaborated with cross-functional teams to identify and address root causes

of returns and implement preventive measures.

•

Utilized data analytics to track return trends and make data-driven decisions

to optimize the returns process.

•

• 10 + Years Customer Service

• Conflict Resolution

• Mentoring New Hire

• Ontime Delivery

• Organization

• Problem Solving

• Research and Analytics

• Time Management

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