Customer Service Call Center
Resume:
Anthony Johnson
St. Petersburg, FL 33712
*******@*****.***
RESTRICTED
Objective: To apply the knowledge that I have acquired during my extensive career in customer service, call center, team building and program management. To assist, educate and empower clients through forums, demonstrations, and written materials, also leadership in workplace ethics, team building and effective people management.
Management Experience:
Restaurants: Computerized Scheduling and Inventory control, NCR cash register Hotels Computers: Marriott and Hilton property management system Programs: NEAT, Estimator, MS Word, MS Excel, MS PowerPoint, Relational Database, Access Operating Systems: MS Vista, MS XP, MS Windows, Edge, Office 365. Experience:
03/2023 – Present – Stericycle/Shred-it - Remote
Shred-it Customer Service - Remote Call Center Agent Maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including scheduling of pick-ups, billing, payments, product orders, etc., and all other aspects of a customer's needs. 05/2017 – 01/2023 - HGS Sales Support Specialist, Remote Call Center Agent. Bayer Sales Support, Customer Service and Remote Call Center Agent Collects and Manages grower and dealer data from field teams, for internal Monsanto personnel. Provides standardized and ad-hoc reports to field teams ensure that results of data analysis present information in an efficient and effective manner. Submits fulfillment project details to Geo Marketing Coordinators for completion (postcards, mailing, advertising, invitations. Coordinates order and delivery of promotional items through approved vendors.
01/2014 – 12/30/2016 St. Louis Metropolitan Urban League St. Louis, MO Program Manager/Customer Service
Providing case management and support for youth services to include development and implementation of strategies to achieve goals of the National Urban League UYEP. Documenting of all participant contacts and activities and the monitoring of services delivery with partnering agencies. Maintains updated participant files, ensures proper emergency contact information is in place. 10/2012 – 12/2013
Manger Marie’s Flowers
Over saw the business side of the company operations, creating forecasts to create monthly and annual budgets for effective booking and successful operation. Anthony Johnson
5550 22nd St. S, #1903
St. Petersburg, FL 33712
*******@*****.***
RESTRICTED
9/2010 to 10/2012 Marriott Hotels and Resorts, St. Louis, MO Front Desk Supervisor / Night Auditor
Supervised front desk agents during guest check-ins, resolved guest service issues, conducted daily meetings, daily cash audits on team members. Assist in Front Office operations to achieve customer satisfaction. Supervised overnight operations, welcomed and checked in all new guests arriving to the hotel, resolved guest service issues, ensured guest’s profiles were properly noted in the property management system.
5/2010 to 9/2010 Walt Disney World Orlando, Fl.
Intern / Guest Relations
Guest Relations at Magic Kingdom assisted guest in a variety areas, completed Disney Corporate Analysis, a course that provide an in-depth look into the organization of The Walt Disney Company. 12/2008 to 5/2010 Hometown Buffet, Fairview Heights, IL Customer Service Manager
Responsible for resolving guest service issues, hired and trained front-of-the-house employees, conducted weekly guest service meetings, cross trained new employees, performed daily cash audits. 6/1998 to 8/2008 Taco Bell of America, St. Louis, MO General Manager
Supervised and led team of 40 team members in guest satisfaction and overall restaurant profitability. Supported management staff in developing team leaders; analyzed weekly and monthly financial reports. Created weekly team schedule and resolved guest service issues. Education:
South University, Savannah, GA
2010 – 2012
Major: Communications
Degree: Pending
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