Administrative Assistant Customer Service

KO Kathleen O'loughlin

Bristol, Rhode Island ****9 401-***-****

*******************@*****.***

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS Microsoft Office Suite (Word,

Excel, Outlook, PowerPoint,

Access), QuickBooks, Bridges,

C-Cure.

Office Skills, Policy and Procedure

Documentation Creation, Process

Implementation, Training &

Development, Invoicing, detail

oriented, customer service,

effective communicator both

written and verbal, highly

motivated, results driven,

self-starter, Skilled in problem

solving and resolving client

issues.

WORK HISTORY ADMINISTRATIVE ASSISTANT 09/2022 to 12/2023 Riggs Distler Inc.

Badging, Greeting Visitors & Employees, Procurement of office supplies, Catering Meals, Assistant to Senior Leadership Team, Liaison between office staff and port authorities, Timekeeping for union employees, Scheduling conference rooms

Administrative Assistant duties for senior management: Expenses, Travel and Calendar.

CONTRACTOR AT DELOITTE EXPERIENCED HIRE 07/2021 to 06/2022 RECRUITING COORDINATOR

Target CW

Plan and schedule interviews

Includes contacting hiring managers, interviewers and candidates, schedule creation, space procurement, candidate travel, etc Work with Experienced Hire Recruiters on large interview days and events Schedule candidate phone screens and meetings

Utilize web-based Applicant Tracking System to maintain candidate data and reporting

Create and send candidate offer letter documents

Assist with candidate expense reimbursement process Create and distribute employment related materials such as Human Resources forms, background check authorizations, etc Perform other various administrative responsibilities related to recruiting Facilitate on-boarding process with Human Resources Ensure personnel files are appropriately maintained Serve as a point of contact on the Background Investigation process

Experience with SalesForce & Avature.

FRONT DESK 12/2016 to 07/2021

Business Focus Inc.

Badging, Greeting Visitors & Employees, Procurement of office supplies, Catering Meals, Assistant to Senior Leadership Team, Liaison between office staff and Building Management, Scheduling conference rooms Administrative Assistant duties for Partner: Expenses, Travel and Calendar.

TEMP IMAGE API 11/2016 to 12/2016

Kelly Services

Application Registration, Data Collection, Authorization and Verification. OFFICE MANAGER 10/2014 to 07/2015

Raymond Melanson Electric & Safety

Answering Phones and Emails Scheduling client appointments and service Filing Data Entry Creating office and service procedures Maintaining calendars and job schedules Payroll Invoicing (Quickbooks) RECEPTIONIST/ADMINISTRATIVE ASSISTANT 09/2012 to 06/2013 EBCAP Head Start

Answer Phones Assist Clients with Program Information General Office Tasks Data Entry

SHIFT MANAGER 10/2010 to 03/2011

Launder & Luxury

Daily Fiscal Reports Accounts Received Wash Dry Fold Scheduling Open and Close Accounting for Daily Drawers and Safe Daily Deposits Maintaining Machine Function Ordering Product

SHIFT MANAGER/ CASHIER 06/2005 to 10/2010

Ocean State Liquors

Customer Service Accounting of Shifts Drawers and Safe Stocking Shelves and Coolers Open and Close Daily Deposits

AMERICORPS 09/2009 to 08/2010

East Bay Community Action

Ordering and Stocking Food Pantry Determining client Eligibility for Services assisting with fund Distribution and SNAP Applications Scheduling appointments for supervisor

EDUCATION History

Rhode Island College, Providence, RI

General Studies

Community College of Rhode Island, Newport, RI

REFERENCES Audrey Field, Launder & Luxury, Owner, 401-***-**** Ryan Fitzgerald, Deloitte, Partner, ************@********.*** Michael Hughes, Riggs Distler, Project QA/QC Manager, 937-***-**** Michael Garofalo, Riggs Distler, Superintendent of Logistic, 856-***-****

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