Front Desk Customer Service
Resume:
CONTACT
Fayetteville, AR *****
***********@*****.***
PROFESSIONAL
SUMMARY
Dependable worker with knowledge
of customer service, data entry, and
records management. Highly
organized and self-motivated, with
excellent communication and
interpersonal skills. Demonstrated
ability to prioritize tasks and meet
deadlines.
SKILLS
■ Guest Relations
■ Property Management Systems
■ Microsoft Office
■ Reservation Management
ASHLEY WILSON
EXPERIENCE
Hotel Front Desk Receptionist Fairfield Inn and Suites - Fayetteville, Ar 02/2023 - 06/2024
Developed knowledge of hotel services, facilities, and promotions to better serve guests' needs.
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Utilized reservation system to book rooms, adjust rates, and modify reservations as needed.
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Greeted guests and checked them in and out of the hotel while providing excellent customer service.
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Hotel Front Desk Agent Comfort Inn and Suites - Texarkana, Ar 08/2020 - 03/2022
Answered incoming calls promptly and responded to requests for information or assistance in a timely manner.
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Greeted guests in a friendly and professional manner, providing assistance with check-in and check-out procedures.
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Utilized strong problem-solving abilities to handle difficult situations with guests.
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Hotel Night Auditor Comfort Inn and Suites - Rogers, Ar 09/2016 - 01/2018
Prepared end-of-day reports summarizing transactions including revenue totals, occupancy levels, taxes charged.
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Analyzed financial data, prepared reports and reconciled discrepancies for the hotel's accounting system.
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Performed daily audits of hotel accounts and cash handling procedures to ensure accuracy and compliance with established policies.
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Hotel Front Desk Clerk Microtel - Rogers, Ar
07/2012 - 04/2014
Contacted housekeeping or maintenance staff when guests reported problems.
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Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
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Tracked room occupancy rates on a daily basis to optimize revenue opportunities.
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EDUCATION
High School Diploma
Fayetteville High School - Fayetteville, Ar, 05/2005
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