Project Management Client Services

DEBRA A. GRAY

P.O. Box *****, Cincinnati, OH ****2• 513-***-****• Email:******@*******.***

Project Operations Consultant

PROFESSIONAL PROFILE

• Professional that is motivated and achievement-oriented with demonstrated leadership skills in various facets of Client services, Tax consulting, Product analysis,Teaching and Project Management

• Perceptive and assertive with strong interpersonal skills, integrity, and ability to perform assigned tasks independently, and problem solve to find solutions according to procedural and acquisition guidelines

• Effective communicator with diverse individuals and groups on all levels

• Professional in manner and appearance, friendly and enthusiastic,

• PC skills: MS office suite- Word, PowerPoint, Excel and Access

• Experience researching, analyzing, evaluating web-sites, editing reports, teaching and training. MBA EXPERIENCE AND SKILLS OBTAINED

• Project Management

• Forecasting

• Accounting & Finance

• Budgeting

• TQM/Acquisitions

• Strategic Marketing

• Team Collaboration

• Operations Management

• Risk Analysis

• Business Law

• Time Management

• Business Planning

CORPORATE EXPERIENCE

Data Recognition Corporation Cincinnati, Ohio Educational Material Analyst/Scorer, 2005- 2015

• Improved accuracy of standardized tests for national educational facilities

• Facilitated curriculum standards regarding rubric learner outcomes

• Assessed standardized tests as a member of a six-person team Tax Consultant/Specialist, Cincinnati, Ohio 2005-2021

• Worked in collaboration with other team members to increase revenue (H&R Block)

• Implemented audit procedures to ensure TQM (total quality management)

• Instituted innovative tax strategies to improve client retention rates

• Adviser to Family’s individual and business filings Market Research Services Inc Cincinnati, Ohio Marketing Correspondent/Interviewer 1998-2020

• Solicited feedback from consumers to enhance the firm’s advertising initiatives

• Tabulated statistical data using specific demographics to test market retail products

• Developed new and existing relationships using focus groups to expand client base Project Merchandiser (Menards, Match Group: Kroger & Meijer stores) Cincinnati, Ohio 2018-2021

• Reconstructed product layout to increase revenue

• Performed Swat Analysis to leverage product sales

• Collaborated with departmental teams to meet objectives and visionary goals EDUCATION AND PROFESSIONAL DEVELOPMENT

• Northern Kentucky University, Highland Heights, KY, MBA with a Focus on Project Management, DEC, 2007

• Northern Kentucky University, Highland Heights, KY Bachelor of Arts, minor in English Literature, Dec 1997

• University of Cincinnati, Cincinnati, OH, Assoc of Liberal Arts, June, 1994 ADDITIONAL TRAINING & CERTIFICATION

• PMP CERTIFICATION TRAINING 1 & 2, June, 2011

• Twitter Networking Instructional Training, May, 2009

• Life, Health & Annuities License, August, 2008

• Property & Causality CE Training, July,2008

• H & R Block Tax Certification & Training, Dec,2005 AFFILIATIONS AND ACTIVITIES

• WAYN International E –networking Association, 2009

• Linkedin E- Professional Association,2008

• Member of the Women’s Sports Association,2007

• Participant in the Writer’s Guild Association, 2006

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